Louisville VA Regional Benefit Office

Visitors seeking assistance from the Public Contact Team at the (enter RO name) Regional Office are encouraged to schedule a virtual or in-person appointment on the Visitor Engagement Reporting Application (VERA). VERA is a self-service portal which allows visitors to schedule, reschedule, and cancel appointments.

Please follow this link to schedule the appointment. You will receive email confirmation of your appointment.

Walk-Ins are accepted for some services, additional information for specific services is available within the facility services section of this website.

To schedule an appointment with a Benefits Counselor please visit VERA and follow the onscreen instructions.

Appointments are available Monday - Friday (excluding holidays). 

Hourly fee parking is available underneath the Regional Office (Galt House Garage). Enter the parking area off 4th St and 3rd St, off Main Street next to the KFC Yum Center.  

• Clearance Height: 6'8''
• 0-30 minutes       $1.00
• 31-60 minutes    $3.00
• 1-2 hours              $6.00
• 2-3 hours              $9.00
• 3-4 hours              $12.00 
• 4-6 hours              $15.00
• Daily Max               $22.00

•  32 ADA Spaces 

   

Hourly fee garage parking underneath the KFC Yum Center located off 3rd St and Main St, and also between 2nd St and Washington St. 

One Arena Plaza 

• Clearance Height: 7'0''
• 0-30 minutes       $1.00
• 31-60 minutes    $3.00
• 1-2 hours              $6.00
• 2-3 hours              $9.00
• 3-4 hours              $12.00 
• 4-6 hours              $15.00
• Daily Max               $22.00

•  14 ADA Spaces 

   

There is also hourly fee street parking available (first come first serve) on Main Street and surrounding streets.

We are easily accessible via several bus routes. 

Plan your route and see schedules

The nearest TARC bus stop to Waterfront Plaza is on Fourth Street, as it is a central location in the downtown area and serves various bus routes.

When you visit, please bring a current, unexpired photo ID.    

Depending on the reason for your visit, you may need to bring additional documents and information about you and your dependents, including

Documents

• A copy of your discharge or separation papers (DD214)
• Copies of relevant medical records

Personal information

• Your Social Security number 
• Direct deposit information

Information about your dependents

• Social Security numbers
• Birth Certificates
• Marriage Certificates
• Death Certificates (if applicable)

 

We can help you find out what documents to bring to your visit. We can also request documents for you. Call the office for more information.