Skip to Content

You are viewing this page as a TRICARE beneficiary.

Contact us

Find phone numbers and contact information at Lovell Federal health care for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate or submit an ICE comment

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

You can also submit feedback through the Interactive Customer Evaluation (ICE) application

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your Lovell Federal health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Beneficiary Counseling and Assistance Coordinator (BCAC) 

BCACs educate and help you with TRICARE-related inquiries. Contact the BCAC at 224-610-5514  Monday through Friday from 8:30 a.m. to 4:30 p.m.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Contact the DCAO at 224-610-5514  Monday through Friday from 8:30 a.m. to 4:30 p.m.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at Lovell Federal health care.

Mailing address

Captain James A. Lovell Federal Health Care Center
3001 Green Bay Road
North Chicago, IL 60064

Main phone numbers

Local: 847-688-1900
Toll-free: 800-393-0865

To use TeleType for the Deaf (TTY) services: 711

A – F

Addiction and substance use care

Drug and alcohol program advisor (DAPA) 210-610-8221 or 210-610-4568 or 210-610-5569

Substance abuse treatment program (SARP) 224-610-5998


Advice nurse

800-874-2273, ext. 1


Beneficiary Counseling and Assistance Coordinator (BCAC) 

224-610-5514


Crisis Line 24/7

Dial 988 then press 1 or text 838255 or chat online

Overseas Europe: 844-702-5495

Overseas Pacific: 844-702-5493

Overseas Southwest Asia: 855-422-7719

The country code to reach the United States is required for each number and is dependent on the caller's location. Individuals calling from outside the continental United States, Canada, Mexico, or off of an installation will be responsible for long-distance international charges from their respective carriers, even if dialing a toll-free number.


Debt Collection Assistance Officer (DCAO) 

224-610-5514  


Defense Enrollment Eligibility Reporting System (DEERS)

800-538-9552


Dermatology

 224-610-7042


Emergency

911


Endocrinology

224-610-7002 or 224-610-7003


Family practice

800-941-4501

G – M

Gym

224-610-4184


Gynecology

224-610-7614


Healthcare Resolutions program

937-956-1217


Hematology/oncology

224-610-5447


Infectious disease

224-610-7002 or 224-610-7003


Internal medicine

800-941-4501


InTransition Program

800-424-7877


Laboratory and pathology

Main phone 224-610-8555

X-ray 847-688-2469, ext. 89068


Mammography

224-610-7642


Mental health

847-688-6755, ext. 69560

North Chicago mental health clinic 224-610-3744


Military OneSource

800-342-9647  or visit Military OneSource webpage

Outside continental United States: 800-342-9647   |   703-253-7599 

N – Q

Nephrology

224-610-7003


Neurology

224-610-4371 or 224-610-8141


Nutrition

Nutrition clinic (Active Duty, Reservists, Tricare) 224-610-7718

Pediatric nutrition clinic 224-610-7611


Operational medicine

224-610-8555, ext. 69036


Ophthalmology

224-610-5440


Optometry

North Chicago 224-610-7155 or 224-610-7153

Zachary and Elizabeth Fisher Medical and Dental Clinic 847-688-2469, ext. 69062 or 69063


Otolaryngology

224-610-8053


Patient advocate

224-610-7505


Patient registration

224-610-1463 or 224-610-3747


Pediatrics

800-444-5445


Pharmacy

Burkey Mall Pharmacy 847-688-2772 or 847-688-2776

Express Scripts 877-363-1303

Outpatient 224-610-7600

TRICARE refills 800-552-8569 or 847-688-2757

USS Osborne Dental Clinic 847-688-2100

USS Tranquillity 847-688-6755

Zachary and Elizabeth Fisher Medical and Dental Clinic refills 847-688-2469, ext. 69044


Physical medicine and rehabilitation

224-610-3745


Podiatry

224-610-7036 or 224-610-7098


Psychological Health Resource Center | 24/7

866-966-1020


Public affairs

847-418-0702 or 224-610-3138 or 224-610-3132 or 224-610-1120

 

R - Z

Returning service member care

224-610-4708 or 224-610-1268


Rheumatology

224-610-7002 or 224-610-7003


Stress Disorder Treatment Unit (SDTU)

224-610-3312


Suicide prevention

224-610-3744

Suicide prevention coordinators 224-610-8665 or 224-610-1816

988 Suicide & Crisis Lifeline Call or text 988, chat online here


Surgery

224-610-8024


Transgender care coordinator

224-588-0025


TRICARE

800-444-5445 or visit the TRICARE website

Outside continental United States: TRICARE overseas

TRICARE East

1-800-941-4501


Urology

224-610-8102 or 224-610-8103


Vascular surgery

224-610-8024


Women care

North Chicago clinic 224-610-7698 or 224-610-5287

Recruit walk-in contraception clinic 847-688-5568, ext. 60444

Women program manager 224-610-1123

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about Lovell Federal health care.

Phone: 847-418-0702 or 224-610-3138 or 224-610-3132
Email: FHCC.Feedback@va.gov

After hours or on weekends, call the operator at 800-393-0865 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Lovell Federal Healthcare System

Email: northchicagofoiava.gov@va.gov
Phone: 224-610-3383 or 224-610-5579
Fax:
Mail:

Captain James A. Lovell Federal Health Care Center
Attn: FOIA Office
3001 Green Bay Road
North Chicago, Illinois 60064

Additional FOIA request information

For medical records, contact the Release of Information (ROI) department instead:

Phone: 224-610-5493
Mail: 

Captain James A. Lovell Federal Health Care Center
Release of Information
3001 Green Bay Road
North Chicago, Illinois 60064

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at FHCC.Feedback@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244
Mail: 

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. You can also inform our patient safety team by emailing FHCClovellpatientsafetygroup@va.gov. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail: 

Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 6018