Medical Home Port

• Health guidance for patients with appropriate anticipatory guidance, prevention (i.e. immunization) and screening measures.
• Assessment, diagnosis and management of acute and chronic conditions.
• Healthy lifestyle promotion for our patients and their families by educating on nutrition and exercise.
• For after-hours care use the Nurse Advice Line 1-800-TRICARE, option 1.

• Health guidance for patients with appropriate anticipatory guidance, prevention (i.e. immunization), and screening measures
• Assessment, diagnosis and management of acute and chronic conditions
• Healthy lifestyle promotion for our patients and their families by educating on nutrition and exercise
• For after-hours care use the Nurse Advice Line 1-800-TRICARE, option 1

• Health supervision of infants, children and adolescents with appropriate anticipatory guidance, preventive (e.g., immunizations) and screening measures.
• Assessment, diagnosis and management of acute and chronic pediatric conditions.
• Healthy lifestyle promotion for our patients and their parents by educating on nutrition, dental health, as well as personal and child safety.
• Encouragement of reading through the federally-funded “Reach Out and Read” program, which provides an age-appropriate book to patients at every well child check-up.
• Supporting the children of deployed parents by providing resources and services to caregivers during this uniquely stressful period.
• For after-hours care use the Nurse Advice Line 1-800-TRICARE, option 1.

There are no walk-in sick call hours.  With our improved access to care, please call the appointment line at 1-800-941-4501 or pediatric clinic front desk at 224-610-7567.

Our patient parking garage is located in the northwest corner of our West Campus. For your convenience, the second deck has parking spots specifically designated for families with small children.

1. First, register your baby with us by calling registration.
   1. Monday through Friday 7:30 a.m. - 4 p.m. at 224-610-3747
   2. After hours, weekends or holidays call 224-610-1463 or 224-610-1479.
   3. The baby does not need to be in DEERS If any issues are encountered during registration. Please contact the Pediatric clinic front desk at 224-610-7567  or 224-610-7569 Monday through Friday from 7 a.m. to 4 p.m. so we can assist. Your baby must be seen within 2-5 days.
2. Once registered, schedule the initial newborn appointment by calling the Pediatric clinic front desk at 224-610-7567  or 224-610-7569 Monday through Friday from 7 a.m. to 4 p.m. or the Appointment Line Monday through Friday 7:30 a.m. to 4 p.m. at 1-800-941-4501.
3. Request official birth certificate and social security card. A request for the original birth certificate and social security care can take 3-5 weeks. The birth registrar will give you the forms to fill out prior to leaving the hospital. 

At discharge from the hospital, please request a discharge summary note.  The discharge summary can be faxed directly to the pediatric clinic at 224-610-7568 or you can bring it to your baby’s initial appointment.

For the DEERS process, you will need the official birth certificate and social security card but this can take a few weeks. Once received, schedule your initial DEERS appointment to enroll your baby. You have 60 days, but we recommend completing it as soon as possible.

For any questions related to DEERS registration please call 800-538-9552.

NOTE: If both parents are in the military, only one member can sponsor the baby, usually the more senior member.

Enroll your baby in TRICARE by calling 1-888-874-9378. All newborns are covered under Prime for the first 90 days. If you do not register in DEERS within 90 days, further care will result in out-of-pocket expenses.

MHP’s goal is to work with you to keep you as healthy as possible by providing safe, high quality health care, focusing on you as a whole person, improving satisfaction with your care, and providing preventive care and early intervention to help you manage any health problems.

This means that you, not the illness or injury, are the focus of your provider and MHP team. Your care will address any recent illnesses or injuries as well as any underlying medical concerns. Your MHP team will make sure that you have the information and resources to help you manage your overall health and well-being.

“Continuity of care” is an important MHP goal and it means that you see a provider that you know and who’s familiar with your medical history. To do this, you will be assigned to a MHP team, which consists of several providers and health care professionals who will become familiar with you and your health care needs. When you and your provider know each other, you can become partners, working together to improve your overall health and wellness.

We want to make sure that when you need an appointment, you can get one. MHP also offers modern communication tools that you can use to contact your provider or health care team by phone, online, or secure email to address any non-urgent questions or needs. Whether you have a health-related question, need to schedule an appointment, or request a medication refill, your health care team is within reach.

The care provided by the MHP is team-based and patient-centered. Even though you have an assigned provider, you also have access to other health care providers to take care of you. MHP teams include other providers, nurses, behavioral health specialists, and support staff. Some clinics may also have pharmacists, case managers, and nutritionists on the team. They all play an important role in keeping you healthy by supporting most of your health and wellness needs in one location – your Medical Home Port.

Your PCM, also known as your provider, is responsible for your overall health care needs. They will address your medical issues in a compassionate manner using evidence-based clinical guidelines and engaging you as a partner in your care. They can prescribe the medications and treatments needed to keep you healthy or manage an illness, and they’ll refer you to specialists when needed.

Your team nurse helps make sure that you get the care you need by working with your provider to coordinate health care services. Team nurses can also answer many of your health-related questions including those about medications, medical tests and procedures, and more. When you contact your team nurse with concerns or questions, you just might save yourself some time by avoiding an unnecessary appointment.

When part of the MHP team, the IBHC helps improve overall health and wellness by addressing any psychological/behavioral health needs. An IBHC can help with behavior change that leads to improved health. They provide services within the MHP, so there’s no need to go to another location for additional care.

When part of the MHP team, a clinical pharmacist can provide information about your medications, explain how a current medication may react with a new one, renew prescriptions, and even adjust the dose of your medications to meet your individual needs.

Some MHP teams include dietitians that provide comprehensive evidenced based nutritional services for our military and their families, promoting wellness and disease prevention by ensuring effective nutrition education and counseling.

When you have a case manager on your MHP team, they can connect you to the medical services and community resources that you may need to manage an illness or chronic medical condition. The more complicated the medical condition, the more comprehensive the services provided by a case manager. Their goal is to serve as a link between the MHP and other health services outside of your provider’s office to make the process of getting the care you need as easy as possible.