Referrals
A referral is when your primary care manager or primary care team, sends you to a specialist for focused-care that they don’t provide.
Ensure DEERS/benefits/address/contact number is up-to-date
Out of date information may result in delay of care.
Update DEERS
Log into https://milconnect.dmdc.osd.mil/milconnect/
Update your enrollment
Call TriWest 1-888-TRIWEST (874-9378) or go online to https://milconnect.dmdc.osd.mil/milconnect/
Authorization process
Allow 5-7 business days for an authorization to be completed. The authorization will include the authorized provider and contact information, number of visits, and the start and expiration dates authorized.
Beneficiaries will receive referral status notification via text message, email or letter in the mail, depending on how preferences are set on the TriWest portal account. Mailed letters will take 7-10 business days.
If your listed address is incorrect, you will not receive a letter in the mail.
To view or check on the status of your authorization:
Log into the West Region beneficiary self -service portal or call 1- 888-TRIWEST (874-9378)
Please do not wait more than 14 days to check on the status of your referral.
Scheduling Appointments Outside Military Treating Facility (MTF)
TRICARE Prime beneficiaries are responsible for making sure referrals are approved before seeking care outside the MTF with any provider. If the referral is not approved prior to receiving care, beneficiaries can incur significant out-of-pocket costs.
- TRICARE beneficiaries should schedule an appointment with the network specialist listed on the referral
- TRICARE beneficiaries are responsible for requesting any changes in provider preference by calling 1-888-TRIWEST (874-9378) or logging on to the West Region beneficiary self-service portal
- West Region Network Provider Directory available on the TriWest website.