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Contact us

Find phone numbers and contact information at Lovell Federal health care for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate or submit an ICE comment

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

You can also submit feedback through the Interactive Customer Evaluation (ICE) application

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your Lovell Federal health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at Lovell Federal health care.

Mailing address

Captain James A. Lovell Federal Health Care Center
3001 Green Bay Road
North Chicago, IL 60064

Main phone numbers

Local: 847-688-1900
Toll-free: 800-393-0865

To use TeleType for the Deaf (TTY) services: 711

A – F

Advice nurse

888-598-7793


Blind and low vision rehabilitation

224-610-7168


Caregiver support coordinator

224-610-2273


Crisis Line 24/7

Dial 988 then press 1 or text 838255 or chat online


Dental/oral surgery

224-610-3749


Dermatology

 224-610-7042


Emergency

911


Endocrinology

224-610-7002 or 224-610-7003

G – M

Gym

224-610-4184


Gynecology

224-610-7614


Hematology/oncology

224-610-5447


Homeless Veterans walk-in center

224-610-1148


Infectious disease

224-610-7002 or 224-610-7003


Laboratory and pathology

North Chicago 847-688-1900 

Evanston 847-869-6315 

Kenosha 262-653-9286 

McHenry 815-759-2306


LGBTQ+ Veteran care coordinator

224-610-7693


Mammography

224-610-7642


Mental health

224-610-3744

Life Skills 224-610-5945 or 224-610-5946


Minority Veterans program coordinator

224-610-4851


MOVE! weight management coordinator

224-610-7137

N – Q

Nephrology

224-610-7003


Neurology

224-610-4371 or 224-610-8141


Nutrition clinic primary care dietitian

224-610-4861

Nutrition clinic mental health dietitian

224-610-8571


Ophthalmology

224-610-5440


Optometry

224-610-7155 or 224-610-7153


Otolaryngology

224-610-8053


Outpatient pharmacy

224-610-7600


PACT Act care coordinator (toxic exposure screening)

224-610-5514 or 224-610-5517


Palliative and hospice care

847-688-1900


Patient advocate

224-610-7505


Patient registration

224-610-3747


Physical medicine and rehabilitation

224-610-3745


Podiatry

224-610-7036 or 224-610-7098


Primary care

North Chicago 224-610-3871

Evanston 847-869-6315

Kenosha 262-653-9286 

McHenry 815-759-2306


Public affairs

847-418-0702 or 224-610-3138 or 224-610-3132 or 224-610-1120

 

R - Z

Remote patient monitoring (home telehealth)

224-610-5086


Returning service member care

224-610-4708 or 224-610-1268


Rheumatology

224-610-7002 or 224-610-7003


Stress Disorder Treatment Unit (SDTU)

224-610-3312


Suicide prevention

224-610-3744

Suicide prevention coordinators 224-610-8665 or 224-610-1816


Surgery

224-610-8024


TeleEye

224-610-3661


Telehealth

224-610-1122 or 224-610-1242


Urology

224-610-8102 or 224-610-8103


Vascular surgery

224-610-8024


Veteran prescription refills

224-610-3897


Whole health coach

224-610-4482 or 224-610-4481

Whole health system manager

224-610-7609


Women care clinic

224-610-7698 or 224-610-5287


Women Veterans program manager

224-610-1123

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about Lovell Federal health care.

Phone: 847-418-0702 or 224-610-3138 or 224-610-3132
Email: FHCC.Feedback@va.gov

After hours or on weekends, call the operator at 800-393-0865 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Lovell Federal Healthcare System

Email: northchicagofoiava.gov@va.gov
Phone: 224-610-3383 or 224-610-5579
Fax:
Mail:

Captain James A. Lovell Federal Health Care Center
Attn: FOIA Office
3001 Green Bay Road
North Chicago, Illinois 60064

Additional FOIA request information

For medical records, contact the Release of Information (ROI) department instead:

Phone: 224-610-5493
Mail: 

Captain James A. Lovell Federal Health Care Center
Release of Information
3001 Green Bay Road
North Chicago, Illinois 60064

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at FHCC.Feedback@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244
Mail: 

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. You can also inform our patient safety team by emailing FHCClovellpatientsafetygroup@va.gov. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail: 

Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 6018