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Contact us

Find phone numbers and contact information at VA Madison Healthcare System for frequently requested services like patient advocates, medical records, and billing and insurance.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Madison health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Madison health care.

Mailing address

William S. Middleton Memorial Veterans Hospital
2500 Overlook Terrace
Madison, WI 53705

Interactive map of Madison VA Hospital campus 

Main phone numbers

Local: 608-256-1901
Toll-free: 888-478-8321

To use TeleType for the Deaf (TTY) services: 711

A – F

Service or department Phone number Addictive Disorders Treatment Program (ADTP) 608-256-1901 Ext. 17073 Admissions 608-256-1901 Ext. 17038 Allergy Clinic 608-256-1901 Ext. 17056 Appointments 608-256-1901 Ext. 17011 Audiology, Speech Pathology and Ears, Nose and Throat - ENT 608-256-1901 Ext. 17175 Billing and Insurance 866-260-2614 Burial Benefits 800-535-1117 Cancer Center 608-256-1901 Ext. 10090 Cardiology 608-256-1901 Ext.17003 Caregiver Support line 608-256-1901 Ext. 11576 Chaplain Service 608-256-1901 Ext. 17546 Community Relations Service 608-256-1901 Ext. 17030 Community Support Program and Homeless Program 608-280-7195 Compensated Work Therapy 608-280-7082 DAV Transport / Travel within Dane County 608-256-1901 Ext. 17019 Dental Services 608-256-1901 Ext. 17035 Education Department 608-256-1901 Ext. 17111 Eligibility 608-256-1901 Ext. 17038 Epilepsy Clinic - ECoE 608-256-1901 Ext. 17728 Eye Care Clinic 608-256-1901 Ext. 17034 Freedom of Information Act 608-256-1901 Ext. 11699

G – N

Service or Department Phone number Geriatrics Research Education and Clinical Center - GRECC 608-256-1901 Ext. 17000 Health Benefits 608-256-1901 Ext. 17038 Human Resources 608-256-1901 Ext. 17026 Infusion Clinic 608-256-1901 Ext. 17502 Language Line Services 800-523-1786 LGBTQ Veterans Care Coordinator 608-256-1901 Ext. 11577 Lost and Found 608-256-1901 Ext. 17045 Low Vision Clinic 608-256-1901 Ext. 17886 Medical Records 608-256-1901 Ext. 14430 Mental Health 608-280-7084
888-598-7793 Military Sexual Trauma - MST 608-256-1901 Ext. 11857 MOVE Program - Weight Management Program 608-256-1901 Ext. 17387 My VA, My Story Program 608-256-1901 Ext. 11962 MyHealtheVet 608-256-1901 Ext. 17173 Neurology 608-256-1901 Ext. 17728 Nursing Service 608-256-1901 Ext. 17080 Nutrition Department 608-256-1901 Ext. 17387

O – Z

Service or Department Phone number Occupational Therapy 608-256-1901 Ext. 17036 Orthopedics 608-256-1901 Ext. 17227 Patient Administration Service 608-256-1901 Ext. 17078 Patient Advocate 608-256-1901 Ext. 17182 Pharmacy and Automated Refills 888-856-9039
608-280-7134 Physical Medicine and Rehabilitation Service 608-256-1901 Ext. 17036 Podiatry 608-256-1901 Ext. 17056 Police Service 608-256-1901 Ext. 17270 Post Traumatic Stress Disorder - PTSD 608-256-1901 Ext. 17084 Prosthetics 608-256-1901 Ext. 17146 Public Affairs Office 608-256-1901 Ext. 13484 Radiology 608-256-1901 Ext. 17070 Release of Information 608-256-1901 Ext. 14430 Research Service 608-256-1901 Ext. 17007 Respiratory and Pulmonary Services 608-256-1901 Ext. 17542 Sleep Clinic 608-256-1901 Ext. 17769 Social Work 608-256-1901 Ext. 17085 Spinal Cord Injury 608-256-1901 Ext. 17059 Telephone Care Service 888-598-7793
608-256-1901 Ext. 17066 Tobacco Treatment Clinic 608-256-1901 Ext. 12246 Transplant Program 608-256-1901 Ext. 17072 Ultrasound 608-256-1901 Ext. 17665 Urology 608-256-1901 Ext. 17002 Veteran Experience Office 608-256-1901 Ext. 17182 Voluntary Service 608-256-1901 Ext. 17030 Whole Health Service 608-256-1901 Ext. 12537 Women's Health 608-256-1901 Ext. 17209 X-Ray 608-256-1901 Ext. 17070

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Madison Healthcare System.

Phone: 608-256-1901, ext. 13484

After hours or on weekends, call the operator at 608-256-1901 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Madison Healthcare System

Fax:
Mailing address:

William S. Middleton Memorial Veterans Hospital
Release of Information
2500 Overlook Terrace
Madison, WI 53705

For questions about your request to VA Madison Healthcare System

Phone: 608-256-1901, ext. 14430

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHAMADWebMaster@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244
Mailing address:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mailing address:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Support for Law Enforcement and First Responders

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community.

National 24-hour VA hotlines 

The Veterans Crisis Line connects Veterans and Service members in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text. 

 • Call: 988, then press 1, (24/7)

 • Chat online at https://www.veteranscrisisline.net/get-help-now/chat/  

 • Text to 838255 

Homeless Hotline: 877-424-3838 

VA Madison health care

We provide Veterans with health care services across 19 counties in Wisconsin & Illinois. 

William S. Middleton Memorial Veterans Hospital and Clinics
2500 Overlook Terrace 
Madison, WI 53705 

Main phone:  

Emergency Department (24/7):  

Police Service (24/7):  

Additional Program Resources (available Monday - Friday  8:00 a.m. - 4:30 p.m.)

  • Homeless Program:  
  • Mental Health Clinic:  
  • Addictive Disorders Treatment Program:  
  • Suicide Prevention Coordinators:  x 11778 
  • Social Work Service:  
  • Veterans Justice Program Coordinators:  

Madison VA Clinics 

  • Baraboo Clinic:  
  • Beaver Dam Clinic:  
  • Freeport Clinic:  
  • Janesville Clinic:  
  • Madison West Clinic:  
  • Rockford Clinic:  

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