Request Your Prescription Refills Early to Ensure You Get Your Medications When You Need Them! (An Important Message from VA Pharmacy)

The best tip to avoid delays in receiving prescription refills, is to reorder your next refill the same day you receive your current one. This allows plenty of time for possible delivery delays by the U.S. Post Service and it also gives VA pharmacists the opportunity to check with your providers to ensure refills are available if prescriptions have expired.

Below are some additional tips for successfully managing your prescription refills. If you have any questions, you can reach a VA Pharmacy staff member at by calling 410-605-7395 and selecting option “2” Monday through Friday from 7 a.m. to 7 p.m. VA Health Connect is also available 24 hours a day, 7 days a week by calling 1-855-679-0250 and selecting option “3” for help with medications and refills.

Tips for Managing Your Prescription Refills

Refilling Your Prescriptions

There are several options for you to refill your prescriptions through VA Pharmacy. You can refill your prescription with your provider at the time of your visit or use one of the options listed below. 

Refill by Phone

1. Call the Pharmacy at 410-605-7395.
2. Press option “1” to use the automated system to refill your prescription.
3. After hearing the greeting, enter your full nine-digit Social Security number followed by the “#” (pound) sign. If prompted, also enter your eight-digit date of birth followed by the “#” (pound) sign.
4. Press option “2” for Pharmacy Information.
5. Press option “1” to order prescription refills (press option “2” if you want to check on the status of your prescription refill).
6. Enter your prescription number, followed by the “#” (pound) sign.

If at any time you need to speak directly with a Pharmacy staff member, enter “8.” All refills ordered by phone will be mailed directly to your address on record. 

Refill by Mail

If you receive an initial prescription from the VA Maryland Health Care System and it is eligible for refills, you will be issued a refill request with the prescription. Simply fill out and sign the refill slip and mail it back to one of our two outpatient pharmacies:

• Pharmacy Service, VA Medical Center, 10 North Greene Street, Baltimore, MD 21201; or                       
• Pharmacy Service, PO Box 1015, VA Medical Center, Perry Point, MD 21902 

Refill Online

My HealtheVet offers a secure online prescription refill service. The refill is sent directly to your address on record. To access this service, you will need to use a Login.gov or ID.me account. These accounts meet modern security standards and provide an extra layer of protection of your information. 

If you have a Login.gov or ID.me account, you can log in to My HealtheVet at https://www.myhealth.va.gov. If you do not have one of these accounts, you can find more details and step-by-step instructions for creating an account at https://www.va.gov/resources/creating-an-account-for-vagov/.

Refill by App

1. Download the VA: Health and Benefits app at https://mobile.va.gov/app/va-health-and-benefits. 
2. Select “Health” at the bottom of the app.
3. Select “Prescriptions” to manage your refills.

For your security purposes, you are required to enter your ID.me or Login.gov account credentials.

No Refills Remaining?  

1. Call the Pharmacy at 410-605-7395. 
2. Press option “2” to speak with a pharmacy staff member. 

New Prescriptions

New prescriptions, if needed on the day they are issued by your provider, can still be filled at the outpatient pharmacy window at the Baltimore and Perry Point VA Medical Centers. 

If you were seen by a non-VA provider (when referred to private providers through the VA Care in the Community program) and need a new prescription, please contact your non-VA provider’s office to obtain/submit the required prescription.