• Image of doctor researching 3D printing technology–VA Modernization
  • Image of Veteran with prosthetic able to exercise thanks in part to integrated, high quality care
  • Image of a group of clasp hands -Teamwork drives VA Modernization to deliver a stronger future for Veterans
  • Image of future doctors working with Augmented Reality–VA Modernization
  • Image of digital highway enabling AI, APIs, and other digital transformation
  • Image of doctor researching 3D printing technology–VA Modernization
  • Image of Veteran with prosthetic able to exercise thanks in part to integrated, high quality care
  • Image of a group of clasp hands -Teamwork drives VA Modernization to deliver a stronger future for Veterans
  • Image of future doctors working with Augmented Reality–VA Modernization
  • Image of digital highway enabling AI, APIs, and other digital transformation
/ ABOUT US
Transform. Simplify. Empower.

VA Modernization is delivering a stronger future by transforming VA into a high-performing organization that is simplifying operations and empowering employees to deliver superior customer service, while enabling Veterans to more easily access the high-quality care and benefits they have earned.

VA Modernization is a continuous journey that empowers our Veterans, employees, and partners to:

  • Transform systems to create foundational change
  • Simplify operations to improve customer service
  • Empower people to embrace change

VA's Chief Modernization Officer Surafeal Asgedom leads enterprise-wide efforts to transform VA through private/public partnerships, emerging technologies, and business integration to enable delivery of timely care and quality services.

As a catalyst for the VA Modernization journey, the Modernization Office leverages best-in-class processes and tools to ensure transparency in governance, reduce bureaucracy, manage change, and foster collaboration.

  • Customer Service: Taking care of Veterans, caregivers, family members and survivors in ways that increase their trust in VA
  • Business Transformation: Increasing the effectiveness, efficiency and transparency of how the VA gets things done
  • Electronic Health Record (EHR) Modernization: Integrating national systems to improve delivery of care and services
  • MISSION Act: Empowering Veterans to choose the best possible care

As the champions of transformation, the Modernization Office is managing change, so that people embrace, adopt, and properly use the solutions. Integrating business and technical solutions requires transforming multiple enterprise activities simultaneously.

VA Modernization has already begun delivering a stronger future.

  • Veteran Trust in VA increased from 47% in 2015 to 87% in 2019.
  • Patients’ wait times are shorter at VA facilities than the private sector.
  • The new VA.GOV simplifies the experience for Veterans to access VA benefits and heath care.
  • The Appeals Modernization Act simplifies the appeals process and gives Veterans choice and control. Veterans can track appeals status in real-time.
/ TRANSFORMATION
Promoting a culture of modernization.
Contributing to the success of VA priorities and Modernization initiatives.
Key Modernization initiatives.

Digital transformation delivers superior digital customer service by simplifying the Veteran experience through digital platforms that achieve the highest levels of customer service, effectiveness, and ease of use.

VA's new EHRM solution will provide clinicians with quick and efficient access to the complete picture of Veteran health information within VA, and in tandem with DoD and community care providers to improve VA's delivery of health care to our nation's Veterans.

Appeals Modernization allows Veterans to receive accurate and timely appeal resolution through the Implementation of the Appeals Modernization Act giving Veterans greater choice and control when they disagree with VA’s decision, with three review options: Higher Level Review, Supplemental Claim, or a Board Appeal.

Supply chain system modernization will improve effectiveness and efficiencies across the VA enterprise. A proven DoD supply chain solution, the new system will deliver an integrated and comprehensive supply chain, pharmaceutical, equipment, and facilities management capabilities to ensure that the right equipment and supplies are available when and where they are needed.

The new financial management system will increase the transparency, accuracy, timeliness, and reliability of financial information across VA, resulting in improved fiscal accountability to American taxpayers and increased opportunity to improve care and services to our Veterans.
/ VA HEALTH CARE

Making measurable
progress.

Modernization will enable VA to provide seamless, high-quality, integrated, and coordinated care, anytime and anywhere—for generations to come.

Image of Veteran patient researches on laptop during telehealth consultation via phone with the doctor

Telehealth

Telehealth in VA helps ensure Veteran patients get the right care in the right place at the right time. Strategic partnerships are aimed at increasing access to and improving quality care for rural and low-income Veterans, whenever possible.

Image of a clinician pointing to digital icons representing aspects of quality integrated care

Integrated High Reliability Organization (HRO)

VA will lead the way to transform the nation's largest integrated health care system into the largest high-functioning HRO. VA is implementing procedures and protocols that maximize safety and minimize harm, ensuring every patient receives excellent care, every time.

Image of a team of doctors performing a surgical procedure on a patient in an operating room using modern tools representing high quality care.

Delivering Integrated Care

VA consistently delivers high-quality health care and customer service. We will restore trust by consistently delivering reliable, quality care; create a learning organization where employees continually improve; and modernize systems by using the tools required to deliver the best care.
A circular dial pointing to the word quality representing the impact of the Mission Act to access of high-quality care

Increasing Veterans' Access to Health Care

The MISSION Act strengthens VA's ability to deliver trusted, easy to access, high quality care at VA facilities, virtually through telehealth, and in your community. That means you get the care and services you need, where and when you need them.

/ VA TECHNOLOGY
Pursuing high-tech health care.
The VA's commitment to cutting-edge technologies takes many forms and Veterans are already seeing the benefits.

3D Printing

Leveraging 3D printing innovation toward improving patient care through breaking advances in pre-surgical planning, medical research, prosthetics and personalized medicine.

Interoperability

DoD/VA Interagency Program Office
VA together with DoD are coordinating the adoption of and contribution to national health data standards to ensure interoperability among DoD, VA, and private sector healthcare worldwide.

APIs

VA is sharing its custom Application Programming Interface (API) with partners to build innovative digital solutions. API’s will be the gateway to modernization efforts. The Health API allows Veterans to interact with their personal medical data, and the Benefits API helps Veterans electronically engage with their claims.

Artificial Intelligence

Artificial intelligence is enabling progress by putting VA data to work for Veterans. A prime example is the Million Veteran Program, which is already one the world’s largest genomic databases. AI will impact VA research to provide better care.
/ VA VOICES

In other words,
Modernization.

Read what our partners, policymakers, and Veterans themselves are saying about the VA's modernized customer service.

Dog tag icon signifies the voice of Veterans

VETERAN
JAMES SAMPLE
AVIATION ELECTRICIAN

Apostrophe image indicates a quote from a VA Modernization stakeholder

I've seen a lot of changes in the VA over the years and everything is lovely here.

Building icon signifies the voice of industry partners

INDUSTRY PARTNER
JEFF WILLIAMS
COO, APPLE

Apostrophe image indicates a quote from a VA Modernization stakeholder

By bringing health records on iPhone to VA patients, we hope Verterans will experience improved health care that will enhance their lives.

Capitol building icon signifies the voice of policymakers

POLICYMAKER
JOHNNY ISAKSON
U.S. SENATOR

Apostrophe image indicates a quote from a VA Modernization stakeholder

I am pleased with the VA's timely implementationof the legislation we enacted to dramatically improve the appeals process for our nation's Veterans.

Star icon signifies VA Leadership

VA LEADERSHIP
ROBERT WILKIE
SECRETARY OF
VETERAN AFFAIRS

Apostrophe image indicates a quote from a VA Modernization stakeholder

We are no longer on the cusp of transformation. We are in the middle of it.

/ STAY ENGAGED
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