Beneficiary Travel Self Service System (BTSSS)
Process your beneficiary travel reimbursement claims online via BTSSS.
About Beneficiary Travel Self Service System (BTSSS)
******CRITICAL UPDATE: During the pandemic, timely filing requirements were waived by the Office of the Under Secretary for Health. On April 10, 2023, the President signed into law H.J. Res. 7 which terminated the national emergency related to the COVID-19 pandemic. As of June 9, 2023, 60 days after the end of the emergency period, the waiver policy will expire.
What does this mean for Beneficiary Travel claims? Veterans have until June 8, 2023, 60 days after the end of the emergency period, to file any outstanding travel claims for appointments that occurred since 3/20/2020. If these claims are not properly filed, prior to June 8th, they will be denied.
Then, effective June 9, 2023, the 30-day timely filing rule will go back into effect meaning claims for beneficiary travel reimbursement must be submitted within 30 days of the date of the appointment, otherwise the claim will be denied.******
Beneficiary Travel Self Service System (BTSSS) replaces the existing legacy BT module with a modern, cloud-based Dynamics 365 solution. This solution provides an intuitive interface for claimants such as Veterans and caregivers to submit and track their beneficiary travel claims. BTSSS provides a more Veteran-focused experience for beneficiary travel reimbursements, allowing claimants to submit and track travel claims at their convenience. BTSSS also provides capabilities for beneficiaries to receive payments by electronic funds transfer and helps to eliminate fraud, waste and abuse.
Click to access BTSSS through Access VA.
Preparing For Your First Visit
To prepare for filing your first claim with BTSSS, do these three things to help your claims processing go smoothly.
- First, sign up or update your direct deposit information with VA if appropriate.
- Second, upgrade to a Premium My HealtheVet account, create an ID.me account or sign up for a Level 2 DoD DS-Logon account. ,
- Third, log in to BTSSS for the first time, create a profile and be sure to add your direct deposit account information.
For more tips and instructions on how to use BTSSS, watch our six-video playlist.
Call the Montana VA Health Care System Beneficiary Travel Department at (406) 447-7409
Location Information:
Building #154, Room A133
Fort Harrison VA Medical Center
Helena, MT