Martina Malek FACHE

Martina Malek, FACHE, is the Deputy Director, Customer Experience Tools & Implementation (CX T&I) in the Veterans Experience Office (VEO). Prior to joining the VEO team, Ms. Malek was the Associate Director/Chief Experience Officer of the Minneapolis VAHCS and the VISN 23 Chief Experience Officer. She has held various roles in the VA to include Interim Medical Center Director at St. Cloud VAHCS; Director of the Health Administration Service (HAS) in Minneapolis; and Director of the Prosthetic Treatment Center where she began her VA career as a purchasing agent.

She is the daughter of a career Army soldier, a lifelong Army brat, and recently, became an Army Mom.

Ms. Malek is a Fellow of the American College of Healthcare Executives (FACHE), a graduate of the Senior Executive Assessment Program (SEAP), and VA's Healthcare Leadership Development Program (HCLDP), as well as a certified VA Mentor. She holds a Master of Nonprofit and Public Administration degree and a Bachelor of Science in Business Administration.