What is MyVA?
This initiative is the largest transformation in the history of the Department of Veterans Affairs. Through MyVA, the department is enhancing the experience for Veterans and employees, positioning VA to be a world-class service provider for Veterans.
Read our November 2016 update.
See our myVA transformation info graphic.
MyVA Goals
The five, broad MyVA Strategies are about achieving customer-service excellence. We call the strategy MyVA. That’s exactly how we want Veterans to see us—a VA they’re proud of by...
- Improving the Veteran experience.
- Improving the employee experience.
- Achieving support services excellence.
- Establishing a culture of continuous performance improvement.
- Enhancing strategic partnerships.
The MyVA transformation strategies define our unified approach to leverage VA’s immense scope and scale so we can give every Veteran an exceptional experience that’s easy, consistent, and memorable.
The strategies are about . . .
Rebuilding trust with Veterans, their families and survivors, and the American people.
Looking at VA from a Veteran’s perspective, doing everything we can to make the Veteran Experience effective and emotionally engaging.
A department-wide transformation that will ultimately put Veterans in control of how, when, and where they wish to be served.
Modernizing our culture, processes and capabilities and leaving behind old, unresponsive ways of doing business to change VA into the high-performing organization it can be by combining functions, changing to requirements-based resourcing, simplifying operations, and providing Veterans care and services so that they accept, think about, and tell others about the VA (in the first person) as MyVA.
Building on strengths to promote an environment in which VA employees see themselves as members of a single enterprise that’s fortified by our diverse backgrounds, skills, and abilities.
Understanding how we all—doctor, rater, claims processor, custodian, support staff, or Secretary—fit into the bigger picture of providing Veteran benefits and services.
12 Breakthrough Priorities for the Near-Term
On January 21, 2016, Secretary McDonald testified to the Senate Veterans Affairs Committee on the Department’s plan for 2016 (Appendix 1 is the Secretary’s written framework that provides the basis for this communications plan).
For the near-term, we’re focused on quick wins for Veterans—12 Breakthrough Priorities for 2016 that support our long-term MyVA strategies.
Veteran Experience
- Improve the Veteran Experience
- Increase Access to Health Care
- Improve Community Care
- Deliver a Unified Veteran Experience
- Modernize Contact Centers
- Improve the Compensation & Pension Examination
- Develop a Simplified Appeals Process
- Continue to Reduce Veteran Homelessness
Employee Experience
- Staff critical positions that are vacant
- Transform our Office of Information & Technology
- Transform our supply chain to increase responsiveness
- Reduce operating costs
These are about reforming internal systems, giving employees the tools and resources they need to provide great service and consistently delivering an exceptional Veteran experience.
While VA has made progress, we are still on the first leg of a multi-year journey, and 2016 is a critical year putting the MyVA strategies into actions that produce the best results for Veterans, get the Department visibly on the path to long-term reform and excellence, and provide opportunities for the VA to positively impact the VA public narrative and turn it from the generally harsh narrative of past years.
