Navigation, Advocacy, and Community Engagement (NACE)
Department of Defense (DoD)/VA Interagency Care Coordination Committee (IC3)
|Home||About||Lead Coordinator||Care Management
|Community of Practice||Success Stores|
Welcome to the DoD/VA Interagency Care Coordination Committee (IC3) internet site!
Mission: Implement a standard model for interagency coordination of complex care, benefits, and services in order to support Service members, Veterans and their families.
Through the Interagency Care Coordination Committee (IC3), the Departments of Defense (DoD) and Veterans Affairs (VA) are working together to simplify the transition for service members who require complex care as they move from the DoD to VA, or within each system of care. The effort is designed to ease the burden for Service members/Veterans, who have suffered illnesses or injuries so severe as to require the expertise provided by multiple specialties across both Departments.
What is the experience of care we hope to create for Service members, Veterans and their Families?
- One primary point of contact to help navigate the path of care, benefits and services.
- A care management team who knows the patient’s story and can easily communicate it.
- A warm hand-off from DoD to VA, or within each Agency for a more seamless transition experience for patients and their families. The “warm hand-off” is a detailed communication, both verbal and written, between the current Lead Coordinator and the receiving Lead Coordinator to ensure that both the clinical and non clinical teams have all the information they need to ensure a smooth transition of the Service member/Veteran.
Service members, Veterans and their families should have the peace of mind so they can focus on healing and their future.
What is the IC3 doing to create a more seamless transition?
- One Mission: To connect and support a Community of Practice (CoP) comprised of more than 50 DoD and VA Programs and improved interagency processes to support Service members/Veterans with complex care needs
- One Policy: Policies that are aligned between the DoD and VA
- One Plan: Plain language that is the same on both sides, that both DoD and VA can use and share with Care Management Teams, patients and their families
How is the IC3 changing the way Service members/Veterans experience transitions of care?
- A more seamless care experience for those who need it most. The Lead Coordinator (LC) role is at the heart of the IC3 effort. The LC is assigned to a SM/V with complex care needs and serves as the primary point of contact. The LC oversees all aspects of case management and manages transitions to a new LC (“warm hand-offs”) from DoD to VA or within the Departments so the Service members/Veterans is covered at every moment. Read more here »
- New Tools for LCs and Care Management Team Members. Care Management Team members have always had the expertise and dedication; and now they are getting the tools they need to make true interagency coordination possible and more quickly serve Service members/Veterans. Read more here »
- A Powerful Network of Support and Information Sharing. The IC3 Community of Practice (CoP) includes more than 50 DoD and VA Programs who play a role at some point in time for Service members/Veterans. The CoP allows programs to learn more about other programs’ benefits and services and identify opportunities for programs to work together, collaborate, and optimize resources. Read more here »