One Moment of Care, A Lifetime of Impact
By Katie Butler, Public Affairs Specialist
GAINESVILLE, Fla. — Sometimes the most meaningful moments in health care happen before the workday even begins.
Just before his shift during the holiday week, Joel Brand, a Department of Veterans Affairs employee at the Malcom Randall VA Medical Center, met Air Force Veteran Michael Edewaard outside the facility. What began as a casual conversation quickly turned into a meaningful connection built on shared service, Edewaard as an aircraft mechanic in the U.S. Air Force and Brand as a Cavalry Scout in the U.S. Army.
As they talked, Edewaard opened up about challenges he was facing and the emotional weight the holidays carried. Feeling overwhelmed, he became emotional. Brand listened, offered reassurance, and reminded him that he was not alone.
“I told him that everyone at the VA is here for him and that I’d be happy to help in any way I could,” Brand said.
Edewaard shared his struggles with mental health and how he was taught growing up to suppress his emotions, something that had become increasingly difficult. Brand responded by sharing parts of his own experience and emphasizing that seeking help is not a sign of weakness.
That conversation led to action. When Edewaard mentioned he lacked reliable transportation to his VA appointments, Brand walked him to the Disabled American Veterans (DAV) office and ensured he had the correct contact information for volunteer transportation resources. When financial concerns arose, Brand accompanied him to registration, where a means test was initiated that could potentially reduce his VA medical bills. They also updated Edewaards VA identification card.
“He walked me through the whole process,” Edewaard said. “He even messaged his boss so he could walk me to everything and make sure I was taken care of. He did not leave my side until he exhausted all options.”
Edewaard, who served seven years in the military, said the experience reaffirmed his trust in the VA during a season that can be especially difficult for many Veterans.
“The VA here in Gainesville, Florida treats me amazing,” Edewaard said. “The holidays are hard, but I have really good memories of the VA and my service in the military. I love this country. I love America.”
The impact of the encounter stayed with Edewaard long after the visit.
“Joel, the VA needs to award him,” Edewaard said. “He is amazing. The VA needs more people like him. I might not ever see him again, but he changed my life.”
Edewaard actively encourages other Veterans to seek care in Gainesville.
“I tell all my friends to move here and let Malcom Randall figure it out,” he said. “I love the way I get treated in Gainesville.”
After learning about the interaction, Wende Dottor, Executive Health System Director, formally recognized Brand by presenting him with a challenge coin, honoring his compassion and exceptional service during the holiday season. A director’s challenge coin is a selective recognition, personally awarded to acknowledge actions that go above and beyond expected duties and reflect VA’s ICARE values.
Veterans who are experiencing challenges or need support are encouraged to reach out to their local VA facility or call the Veterans Crisis Line by dialing 988 and pressing 1 or by texting 838255 to connect with confidential support 24 hours a day.