Louis Stokes Cleveland VA Medical Center Receives 5-Star CMS Quality Ratings

The CMS uses 5 categories – mortality, safety of care, readmission, patient experience, and timely and effective care – to award a quality rating for each hospital. The more stars (out of 5), the better a hospital performed on the available quality measures.

Overall, 67 percent of VA hospitals included in the CMS annual Overall Hospital Quality Star Ratings received either 4 or 5 stars, compared to only 41 percent of non-VA hospitals. These findings align with other recent evaluations of VA vs. non-VA health care. VA hospitals outperformed non-VA hospitals on all 10 core patient satisfaction metrics in the recent Hospital Consumer Assessment of Healthcare Providers and Systems Star Ratings, and a recent systematic review of more than 40 peer-reviewed studies found that VA health care is consistently as good as — or better than — non-VA health care.

“We are grateful for this 5-star rating and plan to keep the momentum going through improved training, workshops, and process. It’s honestly humbling being a part of a facility this outstanding. Our goal is to continue achieving 5-star results together and providing exemplary care to our Veterans and families,” said Acting Executive Director Rob Jastromb.

“Our job at VA is to deliver the best possible care to every Veteran who walks through our doors,” said VA Under Secretary for Health Dr. Shereef Elnahal. “While we’re very proud of these findings, there is still work to do. We will study these results, learn from them, and continue to improve until we’re delivering world-class care to every Veteran, every time.”

For more information, please contact Shatora Magna at VHACLEPublicAffairs@va.gov