Contact us
Find phone numbers and contact information at VA Northern Arizona Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Northern Arizona health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Northern Arizona health care.
Mailing address
VA Northern Arizona Healthcare System
500 Highway 89 North
Prescott, AZ 86313
Main phone numbers
Local: 928-445-4860
Toll-free: 800-949-1005
Nurse Advice Line:
To use TeleType for the Deaf (TTY) services: 711
A – F
See suggestions for omission on the phone directory.
G – M
N – Z
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Northern Arizona Healthcare System.
Phone:
Email: max.efrein@va.gov
For urgent matters or after hours, please call 928-776-6019 or 928-910-3967.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Northern Arizona Healthcare System
Fax:
Mail:
VA Northern Arizona Healthcare System
Patient Business Office
Release of Information
500 Highway 89 North
Prescott, AZ 86313
For questions about your request to VA Northern Arizona Healthcare System
Phone: 928-445-4860, ext. 6350
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Northern Arizona.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Coming soon!
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 6018