Jennifer Hiester DNP, BSN, MBA, RN, RNFA, CPHQ

Jennifer Hiester assumed the position of Chief of Quality and Patient Safety for VA Northern Indiana Health Care System April 2021.

In this role, she oversees the development, implementation, and evaluation of quality management and patient safety programs across all VA Northern Indiana facilities. Hiester is dedicated to fostering a culture of safety and continuous improvement to ensure Veterans receive the highest standard of care.

With extensive experience in healthcare administration, regulatory compliance, and performance improvement, Hiester collaborates with interdisciplinary teams to develop and execute strategies that enhance clinical outcomes, reduce risk, and promote patient-centered care. She is passionate about advancing evidence-based practices and leveraging data to drive meaningful change within the organization.

Previously she held the title of Director of Perioperative Service.

She is a native of Charleston, SC. She enjoys spending time with family, gardening, and traveling to warm weather destinations. She is married and has three children.

Career Chronology
April 2021-present     Chief of Quality and Patient Safety
July 2018-April 2021 Director of Quality Mercy Health
Jan. 2017-June 2018 Clinical Manager Perioperative Services-Mercy Health 
June 2011-Jan. 2017 Clinical Manager Perioperative Services-Blanchard Valley Health System 

Education
Doctor of Nursing Practice (DNP), The Ohio State University, 2020 
Master of Business Administration (MBA) with Healthcare Administration Concentration, Bluffton University, 2016 
Bachelor of Science in Nursing (BSN), Ohio Northern University, 2009 
Associate Degree in Nursing (ADN), Lansing Community College, 2006 (Magna Cum Laude) 

Affiliations
CPHQ Certification with NAHQ (National Association HealthCare Quality)