Electronic Invoicing: Training - Office of Academic Affiliations
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Electronic Invoicing: Training

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Electronic Invoicing: Training

In addition to individual Customer Support from Tungsten, the following training videos are available. We understand that our supplier community at times have questions regarding the functionality and process to submit invoices, supporting documentation, obtain invoice status updates as well as administrate Tungsten's Vendor Web Portal.

These training videos would be very helpful to you and to your organization. We encourage you to take full advantage of them.

Training Videos:

Learn how to use the home page on the Tungsten Network Portal
Create invoices or credit notes on the Tungsten Network Portal
Upload invoice files to the portal (only for integrated solution suppliers)
View the status of your invoices on the Tungsten Network Portal
Set up and run reports on your invoices
Manage you company and user settings
Find help and support on the Tungsten Network Portal
Raise and track your support tickets 

Please review:

Tungsten Help Desk & Support: 877-752-0900

Tungsten Network Support

  1. Login (email address and password required)
  2. Go to Help & Support (located at top right side of page)
  3. Go to Open a Support Ticket (located in orange section on right side of page)
  4. Provide details related to issues
  5. Submit support ticket