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Office of Acquisition and Logistics (OAL)


Medical Equipment Repair Program

Flexible EndoscopeThe SDC VA Service and Distribution Center (SDC) Medical Equipment Repair Program offers VA medical centers and other Government agencies high-quality, timely service at excellent prices.  Since it began in 1991, this rapidly growing program has focused on meeting customer needs and achieving customer satisfaction.  Our commitment to customers is demonstrated every day by providing cost-saving strategies that guarantee superior results.  These strategies allow us to proudly provide typical savings over competitors’ prices.

Program Highlights

  • Wide range of minor and major repairs for ANY brand or model of flexible scope, rigid scope, surgical hand piece and dental hand piece.
  • Highly skilled technicians
  • Rapid Turnaround
  • 90-day warranty for all repairs
  • Easy payment by credit card, purchase order, or VA Form 1358, Obligation or Change in Obligation

For our VA Customers interested in using a 1358 for payment, please refer to the attached ; Utilization and Reimbursement of Biomedical Equipment Repair Services, 1358.

Guidance on requesting and funding repair services can be found at SDC Memorandum 796-13-03, Utilization and Reimbursement of Biomedical Equipment Repair Services dated March 30, 2013.

For our Department of Defense Customers, please read the Army Operations Management Bulletin.  To make it easier to do business with SDC’s Bio-Medical Equipment Repair Program, quarterly reimbursement for services is available through a Memorandum of Agreement (MOA).  For more information, please call us at (708) 786-7502.

For general information on medical equipment repair and to learn more about our Repair Program view Frequently Asked Questions.

Interested in using our repair services?

We make it simple and require a minimum of paperwork.  Please follow the steps listed below:

  1. Ship items to:
    Department of Veterans Affairs
    Service and Distribution Center
    1st Ave. One Block North of 22nd Cermak
    Building 37
    Hines, IL 60141
  2. Please include the SDC Equipment Submission Form.
  3. We will estimate the repair and contact you for approval or to answer any questions.

Here’s what our customers say!

“I’ve tried several vendors/repair sites and have found, dollar for dollar, Hines (SDC) does the best job and is reasonable versus other sites, private or otherwise.”

“...(the technician) who usually handles our scopes has challenged other vendors to prove they can match up with you guys, and so far, no one has been able to do it.  Either their price is way more than yours, or their quality isn’t up to our standards.”

After three months, one customer documented both cost-savings and turnaround time reduction of 47%.  This amounted to almost $45,000 savings in repair costs.

Program Contacts