Strategic Planning Service
VA 2018-2024 Strategic Plan
The Department of Veteran Affairs’ Strategic Plan provides a guide for describing and accomplishing the agency’s priorities over the next 5-7 years. The new Fiscal Year 2018–2024 Plan reflects the goals, objectives, strategies, and areas of emphasis of Secretary of Veterans Affairs, Dr. David J. Shulkin. The new Plan consists of four goals. Goals one and two are heavily influenced by the Veteran’s life journey and emphasize efforts that will positively impact Veterans’ lives in a way that anticipates their evolving needs and desires. Goal three emphasizes development of trust, a critical characteristic of a Veteran- and employee-centric organization. Goal four addresses root-cause management challenges that will support the continued modernization of the Department. This Plan places a stronger emphasis on enabling Veterans to have easy access to benefits, care and services, integrated service delivery, and building the Veterans’ and our Nation’s trust.