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Office of Acquisition Operations (OAO)

 

Customer Advocacy and Vendor Advisory Service (CAVAS)

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The Customer Advocacy and Vendor Advisory Service (CAVAS) is staffed by senior acquisition personnel, chartered with resolving complex acquisition issues.  CAVAS seeks to ensure the Department’s customers, internal staff, vendors, contractors, or other interested parties have a venue to raise concerns, requests, and inquiries regarding the acquisition process.  The acquisition advocacy center, a CAVAS component, leverages internal resources, processes, functional subject matter experts, and escalation protocols for efficient and effective results.  The support provided by CAVAS can be in one of several areas.

CAVAS provides acquisition support services to customers and becomes involved with pre-acquisition planning for highly complex, leading edge, challenging procurements by utilizing innovative approaches to ensure the best value for VA.  CAVAS provides assistance with the development of acquisition packages and review of acquisition related strategies including annual procurement plans.  Senior Procurement Analysts conduct acquisition compliance reviews and give advice to Associate Executive Directors and Heads of Contracting Activities (HCA) within the Office of Acquisition Operations (OAO), to include Technology Acquisition Center (TAC) and Strategic Acquisition Center (SAC), as well as management oversight, guidance, and control across the OAO enterprise.  Additionally, CAVAS formulates and recommends acquisition operations guidance, plans, and strategies in support of VACO staff organizations in alignment with the Office of Acquisition, Logistics, and Construction (OALC), OAO and Agency mission, goals, and objectives.

VA-wide stakeholders will benefit from the following experience improvements:

  • Assisting internal VA and external industry partners;
  • Consolidated troubleshooting capabilities;
  • Awareness of online tools for procurement processing;
  • Streamlined access to VA procurement entities; and a
  • SharePoint knowledge bank that includes the Procurement Decision Guide (PDG) (procurement office identification resource), CAVAS Behind the Scenes, Customer Centric Model, Frequently Asked Questions, reference tools, and more.

CAVAS develops and implements comprehensive outreach, education, and training programs for customers and vendors to ensure quality and timely acquisitions (refer to the OAO Customer Training).  Additionally, CAVAS provides advice to senior VA staff on acquisition approaches and reporting/feedback to program offices and OAO management.  The primary CAVAS focus is to enhance customer service by improving communications and insight into the acquisition process.

2017 Procurement Cutoff Dates - View FY17 acquisition requirement cut-off dates for the Office of Acquisition Operations.  All dates listed are predicated upon receipt of a fully actionable package!

Contact Information:

Department of Veterans Affairs
Office of Acquisition Operations
Customer Advocacy and Vendor Advisory Service
425 I Street, NW
Washington, DC 20001
Tel:  (202) 461-5060
Email:  vacavas@va.gov