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Office of Acquisition Operations (OAO)

 

Customer Resources

Crossword customer support concept

Customer Advocacy and Vendor Advisory Service (CAVAS) Behind the Scenes
Giving a personalized advocacy and assistance experience, backed by a structured process.  Download the diagram »
Customer Engagement Guide
This guide is designed to aid OAO staff plan procurements with its customers.  The focus of this guide is to be proactive as opposed to reactive by meaningfully engaging the Customer early and often in the acquisition process.  Speaking with customers to gain an upfront understanding of their needs is critical.  Customer service as a whole is vital to the success of any support organization, and being able to openly and regularly engage with our customer base is a key ingredient to success.  Download the guide »
Customer Centric Model
There’s a responsive team behind you to support you in resolving complaints.  Download the model »
Customer Guide
Get to know the Office of Acquisition Operations.  Download the guide »
Event Planning and Support Services Customer Ordering Guide
Provides the Department of Veterans Affairs’ (VA) organizations and offices with a simple, straightforward process for ordering Event Planning and Event Support services.  Download the guide »
Medical/Surgical Prime Vendor-Next Generation (MSPV-NG)
Strategic Acquisition Center, in partnership with Veterans Health Administration (VHA) is pleased to announce the award of four (4) Indefinite Delivery Indefinite Quantity contracts in support of the Medical Surgical Prime Vendor — Next Generation Program (MSPV-NG).  The program is mandatory for all VA medical centers.  Learn more »
VA Procurement Decision Guide
Provides customers and local Contracting Officer’s a guide to determine the correct procurement office.  Download the guide »
Virtual Office of Acquisition (VOA)
Provides a foundation for the Government acquisition community to better communicate with the general public, manage acquisition data internally, and share information seamlessly with existing applications.  Learn more »