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Office of Acquisition Operations (OAO)


Customer Training

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These classes are an hour long session and will be provided via Live Meeting on the specified dates.  For in person training in the Washington DC area, please contact the Customer Advocacy Service to schedule.

Please check back frequently as the schedule may change as new classes are made available.

Registration through the Talent Management System is available.  You can search for the classes using the course name.

For further details, please contact the Customer Advocacy Service at or our representatives, Iris Hall and Sharon Bickford.

OAO Customer Training Schedule
Course NameDescriptionDate(s) AvailableTime
Socio-Economic Goals and Set-Asides Provide an understanding of VA’s unique socio-economic authority as well as the Department’s policy and preference in providing opportunities to small businesses. TBD  
Getting to Know OAO This training session will outline what our customers can expect from OAO as outlined in the OAO Customer Bill of Rights.  It will also discuss how to identify OAO contracting offices for their requirements.  In addition, it will provide an overview of procurement integrity. TBD  
Technical Evaluation Team - You’ve reviewed, now what? An in-depth look at how to prepare the technical evaluation report. TBD  
After the Contract is Awarded A review of the roles and responsibilities of managing a contract by the program office. TBD  
Unauthorized Commitments Understanding of what an unauthorized commitment is, how to avoid finding yourself in that situation, and what to do if one has been committed. TBD  
Personal verses Non-Personal Services - Why it’s Important to Know the Difference An explanation of the basic differences between personal and non-personal services, why we must avoid personal services, and some methods to help avoid crossing the line into personal. TBD  
The Acquisition Timeline A look at why your requirement takes time and a look at the key milestones in the acquisition process. TBD