Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
Veterans Crisis Line Badge

Office of Acquisition Operations (OAO)


Customer Training

Education concept head with gears and employee training on computer keyboard

Customer Advocacy and Vendor Advisory Service (CAVAS) offers the classes listed below in an hour long session. Upon request, training will be provided via Live Meeting, or in person in the Washington DC area. CAVAS conducts training during the 1st, 2nd and 3rd quarters of the fiscal year. For further details, or to schedule in-person training, please contact CAVAS at or our representative, Robert Overbey at (202) 461-6809.

OAO Customer Training
Course NameDescription
Socio-Economic Considerations Provide an understanding of VA’s unique socio-economic authority as well as the Department’s policy and preference in providing opportunities to small businesses.
Getting to Know OAO This training session will outline what our customers can expect from OAO as outlined in the OAO Customer Bill of Rights.  It will also discuss how to identify OAO contracting offices for their requirements and provide an overview of procurement integrity.
Technical Evaluation Team - You’ve reviewed, now what? An in-depth look at how to prepare the technical evaluation report.
After the Contract is Awarded A review of the roles and responsibilities of managing a contract by the program office.
Unauthorized Commitments Understanding of what an unauthorized commitment is, how to avoid finding yourself in that situation, and what to do if one has been committed.
Personal verses Non-Personal Services - Why it’s Important to Know the Difference An explanation of the basic differences between personal and non-personal services, why we must avoid personal services, and some methods to help avoid crossing the line into personal.
The Acquisition Timeline A look at why your requirement takes time and a look at the key milestones in the acquisition process.
Government Contractor Relationship A look at the tenuous relationship between Government employees and contractors and how business should be conducted.