OpenClosed - ImplementedClosed - Not Implemented
No. 1 to Veterans Health Administration (VHA)
Assign specific roles and responsibilities to the Office of Integrated Veteran Care to ensure effective oversight of the Referral Coordination Initiative.
No. 2 to Veterans Health Administration (VHA)
Make certain that staff with Referral Coordination Initiative responsibilities are sufficiently trained on how to triage, communicate key information on options to veterans, schedule, or document consults, according to their respective duties.
No. 3 to Veterans Health Administration (VHA)
Direct relevant VA medical facilities to establish local processes by which VA medical facility staff identify and share available community care wait time data with referral coordination team members within each facility, and then establish controls to help ensure that this information is consistently communicated to patients.
No. 4 to Veterans Health Administration (VHA)
Establish a mechanism or update the Referral Coordination Initiative checklist to effectively track and monitor each facility’s challenges with implementation and progress toward implementing the initiative for all relevant specialty services.
No. 5 to Veterans Health Administration (VHA)
Develop and then disseminate to all relevant VA medical facilities best practices and lessons learned for implementing the Referral Coordination Initiative.
No. 6 to Veterans Health Administration (VHA)
Make sure that VA medical facility staff are completely and accurately tracking andmonitoring consults processed through the Referral Coordination Initiative using theConsult Toolbox 2.0 or the most current system and version.
No. 7 to Veterans Health Administration (VHA)
Develop measures and processes to assess whether facility staff are meeting the Referral Coordination Initiative’s intent of reducing scheduling times, providing veterans with key information, and minimizing facility providers’ administrative burden of managing consults.