Inspection of the VA Regional Office, White River Junction, Vermont

We evaluated how well the White River Junction VARO accomplishes its mission. The staff accurately processed traumatic brain injury claims. They processed homeless veterans’ claims timely and effectively provided outreach efforts to homeless shelters and service providers. Inaccuracies in temporary 100 percent disability evaluations resulted from not scheduling medical reexaminations. Inaccuracies in processing herbicide exposure claims occurred when staff did not obtain medical examination reports sufficient for evaluating related disabilities. Overall, the VARO did not correctly process 37 percent of disability claims reviewed.