Report Summary

Title: Community Based Outpatient Clinic Reviews Pine Plains (Eastern Dutchess) and Port Jervis, NY; Allentown and Tobyhanna, PA
Report Number: 11-03655-215
Issue Date: 7/6/2012
City/State: Pine Plains, NY
Port Jervis, NY
Allentown, PA
Tobyhanna, PA
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted
Summary: The VA Office of Inspector General (OIG) reviewed four Community Based Outpatient Clinics (CBOCs) during the weeks of April 2 and 9, 2012. CBOCs were reviewed in Veterans Integrated Service Network (VISN) 3 at Pine Plains (Eastern Dutchess) and Port Jervis, NY; and, in VISN 4, at Allentown and Tobyhanna, PA. The purpose of the review was to assess whether CBOCs are operated in a manner that provides veterans with consistent, safe, high-quality health care. The review covered the following focused topic areas: women’s health; management of diabetes mellitus-lower limb peripheral vascular disease; heart failure follow-up; credentialing and privileging; and environment and emergency management.

OIG noted opportunities for improvement and made a total of seven recommendations to the VISN and facility managers.