OIG Seal
Department of Veterans Affairs, Office of Inspector General
Michael J. Missal, Inspector General

Report Summary

Title: Community Based Outpatient Clinic Reviews at VA Palo Alto Health Care System, Palo Alto, CA
Report Number: 13-00026-157 Download
Issue Date: 3/29/2013
City/State: Capitola, CA
Modesto, CA
Seaside, CA
French Camp, CA
Sonora, CA
Fremont, CA
San Jose, CA
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted

The VA Office of Inspector General reviewed the VA Palo Alto Health Care System’s seven Community Based Outpatient Clinics (CBOCs) during the week of January 28, 2013. The purpose of the review was to assess whether the CBOCs provide veterans with consistent and safe high-quality health care. The review covered the clinical care components of women’s health cervical cancer screening and tetanus and pneumococcal vaccinations. We also randomly selected the Monterey CBOC in Seaside, CA, and the Stockton CBOC in French Camp, CA, for site visits and evaluated credentialing and privileging, environment of care, and emergency management processes.

OIG noted opportunities for improvement and made a total of four recommendations to the Veterans Integrated Service Network (VISN) and facility managers.