Report Summary

Title: Community Based Outpatient Clinic Reviews at Manchester VA Medical Center, Manchester, NH
Report Number: 13-00026-185 Download
Issue Date: 5/2/2013
City/State: Conway, NH
Portsmouth, NH
Somersworth, NH
Tilton, NH
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type:
Release Type: Unrestricted

The VA Office of Inspector General reviewed the Manchester VA Medical Center’s four Community Based Outpatient Clinics (CBOCs) during the week of March 11, 2013. The purpose of the review was to assess whether the CBOCs provide veterans with consistent and safe high-quality health care. The review covered the clinical care components of women’s health cervical cancer screening and tetanus and pneumococcal vaccinations. We also randomly selected the Tilton, NH, CBOC for a site visit and evaluated credentialing and privileging, environment of care, and emergency management processes. OIG noted opportunities for improvement and made a total of one recommendation to the Veterans Integrated Service Network (VISN) and facility managers.