OIG Seal
Department of Veterans Affairs, Office of Inspector General
Michael J. Missal, Inspector General

Report Summary

Title: Community Based Outpatient Clinic Reviews at Charlie Norwood VA Medical Center, Augusta, GA
Report Number: 13-00026-285 Download
Issue Date: 8/19/2013
City/State: Aiken, SC
Athens, GA
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted

The VA Office of Inspector General reviewed the Charlie Norwood VA Medical Center’s two Community Based Outpatient Clinics (CBOCs) during the week of June 10, 2013. The purpose of the review was to assess whether the CBOCs provide veterans with consistent and safe high-quality health care. The review covered the clinical care components of women’s health cervical cancer screening and tetanus and pneumococcal vaccinations. We also randomly selected the Aiken, SC, and Athens, GA, CBOCs for site visits and evaluated credentialing and privileging, environment of care, and emergency management processes. OIG noted opportunities for improvement and made a total of seven recommendations to the Veterans Integrated Service Network (VISN) and facility managers.