Report Summary

Title: Community Based Outpatient Clinic Reviews at VA Connecticut Healthcare System, West Haven, CT
Report Number: 13-00026-272
Issue Date: 8/20/2013
City/State: Danbury, CT
New London, CT
Stamford, CT
Waterbury, CT
Willimantic, CT
Winstead, CT
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted
Summary: The VA Office of Inspector General reviewed the VA Connecticut Healthcare System’s six Community Based Outpatient Clinics (CBOCs) during the week of June 24, 2013. The purpose of the review was to assess whether the CBOCs provide veterans with consistent and safe high-quality health care. The review covered the clinical care components of women’s health cervical cancer screening and tetanus and pneumococcal vaccinations. We also randomly selected the following CBOCs for site visits and evaluated credentialing and privileging, environment of care, and emergency management processes: New London VA Primary Care Center, New London, CT; and Stamford VA Primary Care Center, Stamford, CT. OIG noted opportunities for improvement and made a total of four recommendations to the Veterans Integrated Service Network (VISN) and facility managers.