Report Summary

Title: Community Based Outpatient Clinic and Primary Care Clinic Reviews at Portland VA Medical Center, Portland, Oregon
Report Number: 13-03417-34
Issue Date: 1/17/2014
City/State: Vancouver, WA
Hillsboro, OR
Portland, OR
Salem, OR
Bend, OR
West Linn, OR
Warrenton, OR
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted
Summary: The VA Office of Inspector General reviewed the Community Based Outpatient Clinics (CBOCs) and primary care clinics (PCCs) of the Portland VA Medical Center. The purpose of the review was to determine whether the CBOCs and PCCs provide safe, consistent and high-quality health care for our veterans. The review covered the clinical care components of alcohol use disorder and medication management and evaluated if processes were in place for designated women’s health providers to maintain proficiency in women’s health. We also randomly selected the North Coast CBOC, Warrenton, OR; and Salem CBOC, Salem, OR, for site visits during the week of November 4, 2013, to evaluate the environments of care. OIG noted opportunities for improvement and made nine recommendations in the following reviews: Alcohol Use Disorder, Medication Management, Designated Women’s Health Provider Proficiency, and Environment of Care.