Community Based Outpatient Clinic and Primary Care Clinic Reviews at Overton Brooks VA Medical Center, Shreveport, Louisiana

The VA Office of Inspector General reviewed the Community Based Outpatient Clinics (CBOCs) and primary care clinics (PCCs) of the Overton Brooks VA Medical Center. The purpose of the review was to determine whether the CBOCs and PCCs provide safe, consistent, and high-quality health care for our veterans. The review covered the clinical care components of alcohol use disorder and medication management and evaluated if processes were in place for designated women’s health providers to maintain proficiency in women’s health. We also randomly selected the Monroe, LA, CBOC for site visits during the week of January 27, 2014, to evaluate the environment of care. OIG noted opportunities for improvement and made six recommendations in the following reviews: Environment of Care, Alcohol Use Disorder, and Medication Management.