OIG Seal
Department of Veterans Affairs, Office of Inspector General
Michael J. Missal, Inspector General

Report Summary

Title: Community Based Outpatient Clinic and Primary Care Clinic Reviews at VA Caribbean Health Care System, San Juan, Puerto Rico
Report Number: 14-00233-96 Download
Issue Date: 3/13/2014
City/State: San Juan, PR
Ponce, PR
Mayaguez, PR
Arecibo, PR
Ceiba, PR
Guayama, PR
St. Croix, VI
St. Thomas, VI
Saint Thomas, VI
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted

The VA Office of Inspector General reviewed the Community Based Outpatient Clinics (CBOCs) and primary care clinics (PCCs) of the VA Caribbean Health Care System. The purpose of the review was to determine whether the CBOCs and PCCs provide safe, consistent, and high-quality health care for our veterans. The review covered the clinical care components of alcohol use disorder and medication management and evaluated if processes were in place for designated women’s health providers to maintain proficiency in women’s health. We also randomly selected the Arecibo, PR, CBOC for a site visit during the week of February 3, 2014, to evaluate the environment of care. OIG noted opportunities for improvement and made four recommendations in the following reviews: Alcohol Use Disorder and Environment of Care.