Report Summary

Title: Community Based Outpatient Clinic and Primary Care Clinic Reviews at W.G. (Bill) Hefner VA Medical Center, Salisbury, North Carolina
Report Number: 14-00242-160
Issue Date: 5/27/2014
City/State: Salisbury, NC
Charlotte, NC
Hickory, NC
Winston-Salem, NC
Kernersville, NC
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted
Summary: The VA Office of Inspector General reviewed the Community Based Outpatient Clinics (CBOCs) and primary care clinics (PCCs) of the W.G. (Bill) Hefner VA Medical Center. The purpose of the review was to determine whether the CBOCs and PCCs provide safe, consistent, and high-quality health care for our veterans. The review covered the clinical care components of alcohol use disorder and medication management and evaluated if processes were in place for designated women’s health providers to maintain proficiency in women’s health. We also randomly selected the Charlotte, NC, CBOC for a site visit during the week of March 24, 2014, to evaluate the environment of care. OIG noted opportunities for improvement and made five recommendations in the following reviews: Alcohol Use Disorder and Medication Management.