Combined Assessment Program Review of the James H. Quillen VA Medical Center, Mountain Home, Tennessee

The VA Office of Inspector General (OIG) conducted a review to evaluate selected health care facility operations, focusing on patient care quality and the environment of care. During the review, OIG provided crime awareness briefings to 73 employees. This review focused on eight operational activities. The facility complied with selected standards in the following six activities: (1) quality, safety, and value; (2) environment of care; (3) medication management; (4) coordination of care; (5) computed tomography radiation monitoring; and (6) advance directives. The facility’s reported accomplishments were its Wound Care Program and culture of patient safety. OIG made recommendations for improvement in the following two activities (1) suicide prevention program and (2) Mental Health Residential Rehabilitation Treatment Program.