|Title:||Greater Consistency Study Participation and Use of Results Could Improve Claims Processing Nationwide|
|VA Office:||Veterans Benefits Administration (VBA)
|Report Author:||Office of Audits and Evaluations
Making accurate and consistent decisions on disability compensation claims is vital to ensuring eligible veterans receive their benefits. The Veterans Benefits Administration (VBA) uses the Quality Review and Consistency Program (consistency study program) to ensure accurate and timely claims processing. The VA Office of Inspector General (OIG) examined whether VBA managed the consistency study program to improve uniformity in processing disability benefits claims. This review is one in a series of five reports regarding VBA’s quality assurance program.