|Title:||Ticket Process Concerns and Underlying Factors Contributing to Deficiencies after the New Electronic Health Record Go-Live at the Mann-Grandstaff VA Medical Center in Spokane, Washington|
|VA Office:||Electronic Health Record Modernization Integration Office
|Report Author:||Office of Healthcare Inspections
|Report Type:||Hotline Healthcare Inspection
This report details the OIG’s concerns with the new electronic health record system (new EHR) process for resolving problems and requests for assistance through “tickets.” It also examines the underlying factors that contributed to deficiencies found by the OIG in prior inspections of medication management and care coordination at the Mann-Grandstaff VA Medical Center in Spokane, Washington.