Breadcrumb

Senior Staff Gave Inaccurate Information to OIG Reviewers of Electronic Health Record Training

Report Information

Issue Date
Report Number
21-02201-200
VISN
State
District
VA Office
Electronic Health Record Modernization Integration Office (EHRM IO)
Report Author
Office of Special Reviews
Report Type
Administrative Investigation
Recommendations
4
Questioned Costs
$0
Better Use of Funds
$0
Congressionally Mandated
No

Summary

Summary
This administrative investigation addressed concerns of possible misconduct by two leaders responsible for overseeing medical facility staff training on implementing VA’s new multibillion-dollar patient electronic health record system. The investigation stemmed from a prior OIG review at the initial operating site (the Mann-Grandstaff VA Medical Center in Spokane, Washington), during which OIG healthcare inspectors experienced significant challenges in receiving timely, complete, and accurate information from the then VA Office of Electronic Health Record Modernization’s (OEHRM’s) Change Management group. The investigation revealed that while the Change Management leaders did not intentionally seek to mislead the OIG, their lack of diligence resulted in delays and misinformation being submitted that impeded oversight efforts. Failures included (1) submitting a training evaluation plan without disclosing to the OIG that it was in its “infancy” and had not been fully implemented or even approved; (2) delaying production of requested proficiency check datasets that should have been available under the submitted evaluation plan; (3) instead providing three summary statistics with errors that doubled the training proficiency test pass rate from initial findings of 44 to 89 percent, without the requested methodology; (4) overlooking red flags indicating that all failing scores had in fact been removed from reported rates (with the total number of proficiency tests dropping by more than 3,000 in submitted recalculations); and (5) failing to disclose concerns regarding data reliability and that data were excluded. VA concurred with the OIG’s two recommendations for providing guidance to staff in the since-reorganized Electronic Health Record Modernization and Integration Office on providing timely, complete, and accurate responses to OIG staff and ensuring direct staff-level communications with OIG personnel are not impeded. VA also agreed to consider whether administrative action is appropriate given the conduct and performance of the two Change Management leaders.

Open Recommendation Image, SquareOpenClosed and Implemented Recommendation Image, CheckmarkClosed-ImplementedNot Implemented Recommendation Image, X character'Closed-Not Implemented
No. 1
Closed and Implemented Recommendation Image, Checkmark
to Electronic Health Record Modernization Integration Office (EHRM IO)

Issue a clarifying communication to the office’s personnel that all staff have a right to speak directly and openly with Office of Inspector General staff without fear of retaliation, and that, irrespective of any processes established to facilitate the flow of information, Electronic Health Record Modernization Integration Office personnel are encouraged to communicate directly with OIG staff when needed to proactively clarify requests and avoid confusion.

No. 2
Closed and Implemented Recommendation Image, Checkmark
to Electronic Health Record Modernization Integration Office (EHRM IO)

Provide clear guidance that the office’s personnel must provide timely, complete, and accurate responses to requests for all data or information without alteration, unless other formats are requested, with full disclosure of the methodology, any data limitations, or other relevant context. This includes prompt OIG access to entire datasets consistent with the Inspector General Act of 1978, as amended.

No. 3
Closed and Implemented Recommendation Image, Checkmark
to Veterans Health Administration (VHA)

Determine whether any administrative action should be taken with respect to the conduct or performance of the executive director of Change Management.

No. 4
Closed and Implemented Recommendation Image, Checkmark
to Electronic Health Record Modernization Integration Office (EHRM IO)

Determine whether any administrative action should be taken with respect to the conduct or performance of Change Management’s director for training strategy.