Vet Center Inspection of North Atlantic District 1 Zone 3 and Selected Vet Centers
Report Information
Summary
The VA Office of Inspector General (OIG) Vet Center Inspection Program provides a focused evaluation of aspects of care delivered at vet centers. This report focuses on North Atlantic district 1 zone 3 and four selected vet centers: Center City Philadelphia, Northeast Philadelphia, and Scranton in Pennsylvania; and Huntington in West Virginia. The OIG inspection focused on five review areas: leadership and organizational risks; quality reviews; suicide prevention; consultation, supervision, and training; and environment of care. Generally, district leaders had a good understanding of quality improvement principles and implemented quality improvement programs in response to VA All Employee Survey results. District 1 zone 3 Vet Center Service Customer Feedback survey results were above the national average in all areas except convenience of appointment scheduling and vet center location. The OIG conducted an analysis of vet center quality reviews required to ensure compliance with policies and procedures. The OIG made six recommendations for clinical and administrative quality reviews and one recommendation for morbidity and mortality reviews. The suicide prevention review included a zone-wide evaluation of electronic client records, and a focused review of the four selected vet centers. The OIG issued nine recommendations—two specific to electronic client records and seven for selected vet centers’ suicide prevention and intervention processes. The consultation, supervision, and training review evaluated the four selected vet centers. The OIG identified concerns with external clinical consultation, supervision, and training, and issued five recommendations. The environment of care review evaluated the four selected vet centers. The OIG made three recommendations. The OIG issued a total of 24 recommendations for improvement to the District Director.
The District Director ensures the intake portion of the psychosocial assessment is completed, and monitors compliance across all zone vet centers.
The District Director ensures suicide risk assessments are completed on the first clinical visit, and monitors compliance across all zone vet centers.
The District Director, in collaboration with the support VA medical facility clinical or administrative liaisons, determines the reasons for noncompliance with staff participation on the mental health council for the Center City, Huntington, Northeast, and Scranton Vet Centers, and takes actions as indicated to ensure compliance with Readjustment Counseling Service requirements.
The District Director determines reasons employees at the Center City, Huntington, Northeast, and Scranton Vet Centers did not complete required trainings; ensures all staff complete mandatory trainings; and monitors compliance.
The District Director reviews reasons for noncompliance with having a current and comprehensive emergency and crisis plan at the Center City and Northeast Vet Centers, ensures completion of a current and comprehensive emergency and crisis plan, and monitor’s compliance.