Community Care
VA provides care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans.
Veteran Care Overview
VA provides health care for Veterans from providers in your local community outside of VA. Veterans may be eligible to receive care from a community provider when VA cannot provide the care needed. This care is provided on behalf of and paid for by VA.
Community care is available to Veterans based on certain conditions and eligibility requirements, and in consideration of a Veteran’s specific needs and circumstances. Community care must be first authorized by VA before a Veteran can receive care from a community provider.
Oklahoma City VA Health Care System Community Care contact
Phone: 405-456-3276
VA Community Care Contact Center
Phone: 877-881-7618
Types of care and eligibility information
As a Veteran, you may be eligible to get care outside VA. This means we’ll pay for the cost of your care from a health care provider in our community care network.
Before you schedule an appointment with a non-VA provider in our community care network, you must get a referral. Your VA health care team must approve your care.
If you disagree with a decision that your VA health care team makes about your treatment or care, you can request that other medical professionals review that decision.
If you’re an eligible Veteran, you can get urgent care at VA medical centers and in‑network urgent care providers near you. Use urgent care for minor injuries and illnesses that aren’t life-threatening—like strep throat, sprained muscles, and skin and ear infections. Getting emergency care at non-VA facilities
If you go to a non-VA facility—even one that’s in our community care network—you must follow certain rules so that we can cover the cost of your care.
What to know if you go to a non-VA facility for emergency care
The facility must be an emergency department
We can only cover the cost of emergency care at an emergency department. An emergency department is a facility that has the staff and equipment to provide emergency care (like a hospital or free-standing emergency department).
Urgent care facilities don’t qualify as emergency departments. If you’re not sure what type of facility you should go to, we can help.
Learn more about choosing between emergency and urgent care
We must get notified of your care within 72 hours
Ask the provider to notify us right away in either of these ways:
- Through our VA emergency care reporting portal, or
- By calling us at 844-724-7842 (TTY: 711)
We must get the notification within 72 hours of when your emergency care starts. We prefer that the provider notify us. But if they don’t, you or someone acting on your behalf can notify us instead.
Learn more about getting emergency care from a non-VA facility
Costs and billing
As with care provided directly by VA, Veterans are charged a copayment for nonservice-connected care. Learn how to pay your bill and alternative payment options. In addition, VA may bill Veterans’ health insurance for medical care, supplies, and prescriptions related to treatment of nonservice-connected conditions.
Billing, copay, and insurance information
You need to pay your full VA copay bill balance by the due date on your billing statement to avoid late charges, interest, or collection actions. Check how much you owe for medical service and prescription copays at each VA facility. And find out how to make a payment, request help, or dispute your charges.
Review 2026 copay rates for VA and VA-approved health care.
If you have other forms of health care coverage (like a private insurance plan, Medicare, Medicaid, or TRICARE), you can use VA health care benefits along with these plans. Learn more about how VA works with other health insurance.