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Veterans Crisis Line Badge

Office of Public and Intergovernmental Affairs

 

Hurricane Florence Updates

These hotlines are managed by the VA Health Resource Center. The call center will connect Veterans and employees in real-time with the resources they need in a disaster.

Veteran Disaster Hotline Number: 1-800-507-4571

Employee Disaster Hotline Number: 1-866-233-0152

VBA Hotline Number: 1-800-827-1000

Pharmacy Customer Care: 1- 866-400-1243

Vet Center/Counseling: 1-877-WAR-VETS

My HealtheVet: Wherever internet is available, My HealtheVet provides Veterans with access to copies of their VA health records, Secure Messaging to keep in touch with their health care team, and VA prescription refill. For emergencies, always call 911.

Download the VA Disaster Assistance brochure (PDF file)

VA Medical Centers, Clinics and Facilities

For updates on operations the following VA facilities and associated clinics, please visit the websites below:

StateMedical CenterSocial
Virginia Hampton VA Medical Center Hampton VA Medical Center on Facebook
Virginia Salem VA Medical Center Salem VA Medical Center on Facebook Salem VA Medical Center on Twitter
Virginia Richmond VA Medical Center Hunter Holmes McGuire Richmond VA Medical Center on Facebook Hunter Holmes McGuire Richmond VA Medical Center on Twitter
StateMedical CenterSocial
North Carolina Durham VA Health Care System Durham VA Medical Center on Facebook
North Carolina Salisbury VA Medical Center W. G. (Bill) Hefner VA Medical Center (Salisbury) on Facebook W. G. (Bill) Hefner VA Medical Center (Salisbury) on Twitter
North Carolina Fayetteville VA Medical Center Fayetteville VA Medical Center on Facebook
North Carolina Asheville VA Medical Center Charles George VA Medical Center (Asheville) on Facebook
StateMedical CenterSocial
South Carolina Ralph H. Johnson VA Medical Center (Charleston) Ralph H. Johnson VA Medical Center (Charleston) on Facebook Ralph H. Johnson VA Medical Center (Charleston) on Twitter
South Carolina Wm. Jennings Bryan Dorn VA Medical Center (Columbia) Wm. Jennings Bryan Dorn VA Medical Center (Columbia) on Facebook Wm. Jennings Bryan Dorn VA Medical Center (Columbia) on Twitter

VA Benefits

VA’s Veterans Benefits Administration has developed mechanisms to help Veterans receive their benefit payments if their normal mail cannot be delivered.

For information on VA Benefits facilities see the chart below

StateVA Benefits Regional Office
Virginia Roanoke
North Carolina Winston Salem
South Carolina Columbia

VBA Hotline Number: 1-800-827-1000


National Cemeteries

Several VA national cemeteries are closed due to the extreme weather conditions of Hurricane Florence. Learn more


VA Mobile Facilities

VA is getting ready one Mobile Pharmacy Unit, one Mobile Vet Center, and one Mobile Emergency Nutrition Unit to Richmond, VA VAMC and Salisbury, NC VAMC to offer medical care, pharmacy assistance, counseling services and benefits referral to Veterans and the community affected by Hurricane Florence.


VA Health Resource Center

The VA Health Resource Center serves as the disaster response contact center for both Veterans and VA employees in the event of regional or national disasters. HRC assists Veterans in updating temporary or permanent addresses or phone numbers, supports the caller on the Veterans facility’s operational status, provides information on how to reschedule appointments or receive medical advice, and offers Veterans information on emergency prescription refills and additional emergency resources. Please contact the VA Health Resource Center information line at 1-800-507-4571. Pharmacy Customer Care 1- 866-400-1243


Federal Response

For more on the federal government’s response, visit https://www.usa.gov/hurricane-florence. Federal Disaster Assistance information


Prepare

  • Visit www.ready.gov to learn about preparedness kits, family emergency plans, and more.

Impacted areas have a total of 1,349,363 Veterans (647,001 of whom are enrolled in VA health care), and 24,483 VA employees. VA has taken the following steps to respond to Hurricane Florence (now downgraded to tropical depression):

Veterans Health Administration (VHA) reopened the Hampton VA Medical Center with no reported damages. Redeployment of Hampton-evacuated patients continues.

  • There were 210 patients evacuated from Hampton to other VA Medical Centers, including Martinsburg, W.Va.; Salem, Va.; Richmond, Va.; Salisbury, N.C., and private institutions on September 12
  • 198 of 210 evacuated patients have returned to Hampton VAMC
  • 15 out of 170 patients returned to Hampton were from Non-VA facilities
  • Transporting patients primarily via dual-use vehicles – buses that are adaptable for ambulatory, wheelchair or litter-bound patients

Community based clinics in the path of the storm

  • Virginia – All open
  • North Carolina – Wilmington HCC and Morehead City CBOC are scheduled to reopen September 24. Hamlet CBOC, Robeson County CBOC, Brunswick CBOC, and Sanford CBOC are closed and awaiting damage assessment once DATs are able to access the area.
  • South Carolina – All open

All Vet Centers in Virginia, North Carolina, and South Carolina now open

Charleston Consolidated Mail Outpatient Pharmacy (CMOP) has resumed normal operations with two shifts providing services to veterans

  • Heritage Pharmacy Disaster Relief Plan remains in place; Veterans who require emergency supply of medications can access retail pharmacies

Vulnerable Patient Outreach (Post storm)

  • North Carolina/Virginia: 96% percent
  • South Carolina: 99% percent

VA has several deployed mobile units and personnel conducting operations in the impacted areas. These resources include:

  • 1 Mobile Vet Center (MVC) – Havelock, N.C.
  • 1 Canteen Mobile Emergency Nutrition Unit (MENU) – Havelock, N.C.
  • 2 Mobile Medical Units (MMU) – Havelock, N.C.
  • 1 Multi-Use Vehicles (MUV) – Havelock, N.C.
  • 2 Logistics Support Vehicles (LSV) – Havelock, N.C.
  • 8 VA Police Officers
  • 1 Office of Information and Technology Employee
  • 1 Telehealth Strike Team on standby (156 volunteers)
  • 10 Two-Person Shelter Outreach Teams (Nurse and Social Worker) – various shelters in the area

21 of 46 Disaster Emergency Medical Personnel System (DEMPS) positions are approved to deploy to Fayetteville and Durham to backfill employees September 20

VA has several staged mobile units on standby status awaiting orders if necessary. These resources include:

  • 15 Mobile Vet Center (MVC) – staged within 12 hours driving distance
  • 1 Mobile Emergency Nutrition Unit (MENU) – staged in Salisbury, N.C.
  • 3 Mobile Medical Units (MMU) – staged in Richmond, Va.
  • 1 Multi-Use Vehicles (MUV) – staged in Martinsburg, W.V.
  • 1 Logistics Support Vehicles (LSV) – staged in Bedford, Mass.
  • 2 Mobile Pharmacy Units (MPU) – staged in Murfreesboro, Tenn.

National Cemetery Administration (NCA) implemented its emergency preparedness plan for cemeteries in the impacted areas

Cemeteries closed:

  • New Bern (N.C.) – closed
  • Wilmington (N.C.) – closed

NCA working with families to reschedule burial services and reviewing all deployable equipment assets to ensure operational readiness

Veterans Benefits Administration (VBA)

  • All VBA offices are open except Camp Lejeune out-based office, which is pending a damage assessment

September benefit payments have been processed, and October payments will be issued at the end of the month for an October 1 pay date.

Connect with us

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Email Updates
  • Benefits:
    1-800-827-1000
  • Health Care:
    1-877-222-VETS (8387)
  • VA Inspector General: 1-800-488-8244
  • Veterans Crisis Line: 1-800-273-8255 Press 1

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