Hurricane Florence Updates
These hotlines are managed by the VA Health Resource Center. The call center will connect Veterans and employees in real-time with the resources they need in a disaster.
Veteran Disaster Hotline Number: 1-800-507-4571
Employee Disaster Hotline Number: 1-866-233-0152
VBA Hotline Number: 1-800-827-1000
Pharmacy Customer Care: 1- 866-400-1243
Vet Center/Counseling: 1-877-WAR-VETS
My HealtheVet: Wherever internet is available, My HealtheVet provides Veterans with access to copies of their VA health records, Secure Messaging to keep in touch with their health care team, and VA prescription refill. For emergencies, always call 911.
Download the VA Disaster Assistance brochure (PDF file)
VA Medical Centers, Clinics and Facilities
For updates on operations the following VA facilities and associated clinics, please visit the websites below:
|Virginia||Hampton VA Medical Center|
|Virginia||Salem VA Medical Center|
|Virginia||Richmond VA Medical Center|
|North Carolina||Durham VA Health Care System|
|North Carolina||Salisbury VA Medical Center|
|North Carolina||Fayetteville VA Medical Center|
|North Carolina||Asheville VA Medical Center|
|South Carolina||Ralph H. Johnson VA Medical Center (Charleston)|
|South Carolina||Wm. Jennings Bryan Dorn VA Medical Center (Columbia)|
VA’s Veterans Benefits Administration has developed mechanisms to help Veterans receive their benefit payments if their normal mail cannot be delivered.
For information on VA Benefits facilities see the chart below
|State||VA Benefits Regional Office|
|North Carolina||Winston Salem|
VBA Hotline Number: 1-800-827-1000
Several VA national cemeteries are closed due to the extreme weather conditions of Hurricane Florence. Learn more
VA Mobile Facilities
VA is getting ready one Mobile Pharmacy Unit, one Mobile Vet Center, and one Mobile Emergency Nutrition Unit to Richmond, VA VAMC and Salisbury, NC VAMC to offer medical care, pharmacy assistance, counseling services and benefits referral to Veterans and the community affected by Hurricane Florence.
VA Health Resource Center
The VA Health Resource Center serves as the disaster response contact center for both Veterans and VA employees in the event of regional or national disasters. HRC assists Veterans in updating temporary or permanent addresses or phone numbers, supports the caller on the Veterans facility’s operational status, provides information on how to reschedule appointments or receive medical advice, and offers Veterans information on emergency prescription refills and additional emergency resources. Please contact the VA Health Resource Center information line at 1-800-507-4571. Pharmacy Customer Care 1- 866-400-1243
For more on the federal government’s response, visit https://www.usa.gov/hurricane-florence. Federal Disaster Assistance information
- Visit DisasterAssistance.gov to find assistance in your area: https://www.disasterassistance.gov/get-assistance/find-assistance
- Find VA specific information on DisasterAssistance.gov: https://www.disasterassistance.gov/get-assistance/assistance-by-federal-agency
- Visit www.ready.gov to learn about preparedness kits, family emergency plans, and more.
Veterans Affairs Hurricane Response Steps
(as of 0900 Wednesday)
Impacted areas have a total of 1,349,363 Veterans (647,001 of whom are enrolled in VA health care), and 24,483 VA employees. VA has taken the following steps to respond to Hurricane Florence (now downgraded to tropical depression):
Veterans Health Administration (VHA) reopened the Hampton VA Medical Center with no reported damages. Redeployment of Hampton-evacuated patients continues.
- There were 210 patients evacuated from Hampton to other VA Medical Centers, including Martinsburg, W.Va.; Salem, Va.; Richmond, Va.; Salisbury, N.C., and private institutions on September 12
- 198 of 210 evacuated patients have returned to Hampton VAMC
- 15 out of 170 patients returned to Hampton were from Non-VA facilities
- Transporting patients primarily via dual-use vehicles – buses that are adaptable for ambulatory, wheelchair or litter-bound patients
Community based clinics in the path of the storm
- Virginia – All open
- North Carolina – Wilmington HCC and Morehead City CBOC are scheduled to reopen September 24. Hamlet CBOC, Robeson County CBOC, Brunswick CBOC, and Sanford CBOC are closed and awaiting damage assessment once DATs are able to access the area.
- South Carolina – All open
All Vet Centers in Virginia, North Carolina, and South Carolina now open
Charleston Consolidated Mail Outpatient Pharmacy (CMOP) has resumed normal operations with two shifts providing services to veterans
- Heritage Pharmacy Disaster Relief Plan remains in place; Veterans who require emergency supply of medications can access retail pharmacies
Vulnerable Patient Outreach (Post storm)
- North Carolina/Virginia: 96% percent
- South Carolina: 99% percent
VA has several deployed mobile units and personnel conducting operations in the impacted areas. These resources include:
- 1 Mobile Vet Center (MVC) – Havelock, N.C.
- 1 Canteen Mobile Emergency Nutrition Unit (MENU) – Havelock, N.C.
- 2 Mobile Medical Units (MMU) – Havelock, N.C.
- 1 Multi-Use Vehicles (MUV) – Havelock, N.C.
- 2 Logistics Support Vehicles (LSV) – Havelock, N.C.
- 8 VA Police Officers
- 1 Office of Information and Technology Employee
- 1 Telehealth Strike Team on standby (156 volunteers)
- 10 Two-Person Shelter Outreach Teams (Nurse and Social Worker) – various shelters in the area
21 of 46 Disaster Emergency Medical Personnel System (DEMPS) positions are approved to deploy to Fayetteville and Durham to backfill employees September 20
VA has several staged mobile units on standby status awaiting orders if necessary. These resources include:
- 15 Mobile Vet Center (MVC) – staged within 12 hours driving distance
- 1 Mobile Emergency Nutrition Unit (MENU) – staged in Salisbury, N.C.
- 3 Mobile Medical Units (MMU) – staged in Richmond, Va.
- 1 Multi-Use Vehicles (MUV) – staged in Martinsburg, W.V.
- 1 Logistics Support Vehicles (LSV) – staged in Bedford, Mass.
- 2 Mobile Pharmacy Units (MPU) – staged in Murfreesboro, Tenn.
National Cemetery Administration (NCA) implemented its emergency preparedness plan for cemeteries in the impacted areas
- New Bern (N.C.) – closed
- Wilmington (N.C.) – closed
NCA working with families to reschedule burial services and reviewing all deployable equipment assets to ensure operational readiness
Veterans Benefits Administration (VBA)
- All VBA offices are open except Camp Lejeune out-based office, which is pending a damage assessment
September benefit payments have been processed, and October payments will be issued at the end of the month for an October 1 pay date.