The resources on this page are designed to help share important information and spread awareness of the Veterans Choice Program. You will find useful forms, fact sheets, and outreach materials.
The fact sheets, social media content, frequently asked questions, and other materials in this toolkit are designed to make it easy to share information and spread awareness about the Veterans Choice Program.
You can obtain the free PDF reader by clicking here
Q: How do I know if I am eligible for the Veterans Choice Program (VCP)?
A: To find out if you are eligible for the VCP, call 866-606-8198 for more information.
Q: What happens once I am determined as eligible?
A: If you are a distance-eligible Veteran, call the VCP call center at 866-606-8198 to set up an appointment. If you are a wait list-eligible Veteran, you will receive a phone call from a VA partner (a non-VA phone number) to help set up your appointment.
Q: I live in Alaska/Hawaii. Am I automatically eligible for VCP?
A: Yes. If you are a Veteran who is enrolled in VA healthcare you are eligible.
Q: I live in New Hampshire. Am I automatically eligible for VCP?
A: Yes. If you live more than 20 miles from the White River Junction VA, you are eligible. If you live less than 20 miles from the White River Junction VA you are not eligible, based on the distance criteria.
Q: How is the 40-mile calculation determined?
A: This calculation is based on the distance from your permanent residence (or an active temporary address) to the closest VA medical facility-- including community-based outpatient clinics. If you live more than 40 miles driving distance from the closest VA medical facility that has a full-time primary care physician, you are eligible for VCP.
Obtaining Care & Securing Reimbursement
Q: Should I call my community care physician to make an appointment?
A: No. You should call the VCP call center at 866-606-8198.
Q: If I receive care through the Veterans Choice Program, can I be reimbursed for travel to appointments with a community provider?
Yes. The Choice Act does provide the ability to pay for travel to the Choice preferred provider for Veterans who are eligible for Beneficiary Travel. However, the Choice Act did not provide any new Beneficiary Travel eligibility.
Q: I didn’t get my Choice Card. What should I do?
A: You do not need your Choice Card to access VCP. If you didn’t receive a Choice Card, call 866-606-8198 to confirm your eligibility
Q: How do I fill my prescription if I use VCP?
A: The non-VA provider will issue a prescription with up to a 14 day supply of a National Formulary drug. You may have the 14-day supply prescription filled at any non-VA pharmacy of your choosing, and submit a request for reimbursement to VA. For prescriptions needed past 14 days, please follow standard procedures to fill a prescription at the VA pharmacy.
Q: If I use VCP does that affect my VA health care?
A: No. You do not have to choose between the two—VCP is designed to make it easier to access the care you need, close to home.
Q: Is emergency care covered by the Choice Program?
A: All care under VCP requires pre-authorization. VA has other options for you if you require emergency care. Please contact your local VA medical facility for more information.
Q: If I do not qualify for VCP, are there other options to access care in my community?
A: Yes, there are other community care programs. Each program has its own eligibility requirements. Talk to your VA clinician.
Q: My physician is not part of VCP. Can he/she join?
A: Yes. VA is expanding its network of community providers. Your provider can call 866-606-8198 to learn more about VCP and become an approved VCP provider. If your preferred provider is not available under the Program, we will recommend other physicians in your area. Your doctor can find more information by clicking here
Q: Can I receive Hepatitis C Virus (HCV) treatment through VCP?
Yes, you may be able to receive HCV treatment through VCP. You can obtain more information by clicking here
Insurance & Co-Payments
Q: Am I responsible for my private insurance deductible if I get care through VCP?
A: No. VA is now the Primary Coordinator of Benefits for VCP.
Q: What about VA copayments? Will they be collected by the community provider?
A: VA copays will be billed by VA after the appointment. If you currently pay VA copayments you are subject to the same copayment requirements under VCP. Your VA copay will be determined by VA after care is provided.
Q: What if I don’t have a VA copayment?
A: Veterans will be responsible for the same VA copayments for VCP that they are responsible for any other care VA provides. So if a Veteran does not have a VA co-payment, then they will not be responsible for a copayment under VCP.
Choice Program Support Line
Call for additional information, or to speak to one of our service agents on standby to assist you
VA Adverse Credit Helpline
VA will help you resolve adverse credit reporting and debt collection issues by use of the Choice Program.