News Releases - Office of Public and Intergovernmental Affairs
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Menu
Menu
Veterans Crisis Line Badge

Office of Public and Intergovernmental Affairs

 

VA Releases Major Report on Progress of “MyVA” Transformation Process

Nov. 9, 2016, 01:10:00 PM

Printable Version


 

VA Releases Major Report on Progress of “MyVA” Transformation Process

Multi-year Effort Showing Measurable Improvements in Homelessness, Health Care, Claims

WASHINGTON – Today, the U.S. Department of Veterans Affairs released a major update on the MyVA transformation, Secretary McDonald’s effort to transform VA into the top customer service agency in the federal government. This third edition of the program’s semi-annual report shows progress serving veterans with more services, in better time.  

“Guided by Veterans’ needs, we’ve left old, unresponsive ways of doing business behind,” writes Secretary Robert McDonald. “We’ve changed leadership. We’ve added staff. We’ve adjusted policies. We’re eliminating bureaucracy and unproductive work. We’re encouraging inno­vative approaches to serving Veterans, and we’re sharing best practices across the Department. In short, we’re making VA the high-performing organization that it can be, and that my fellow Veterans, expect and deserve.”

Key results in the report include:

  • Veteran trust of VA is on the rise. In June 2016, nearly 60% of veterans said they trust VA to fulfill our country’s commitment to Veterans – from 47% in December 2015.
  • We are completing more appointments, faster. In FY 2016, VA completed nearly 58 million appointments – 1.2 million more than in FY 2015 and 3.2 million more than FY 2014. More of them are provided by a network of more than 350,000 community providers – a 45% increase in the number of providers since last year.
  • Processing of disability claims is faster and more accurate, too. The average wait time to complete a claim has dropped by 65%, to 123 days. We completed nearly 1.3 million claims in FY 2016, and reduced pending claims by almost 90%.
  • Urgent care is available when a Veteran needs it, and for non-urgent appointments, wait times are down. By September 2016, the average wait time for a completed appointment was down to less than 5 days for primary care, less than 7 days for specialty care, and less than 3 days for mental health care.
  • Veteran homelessness has been cut in half; it’s down 47% since 2010 nationwide, thanks in part to VA’s work with nearly 4,000 public and private agencies.
  • In the last 18 months, VA has facilitated dozens more collaborations, bringing in more than $300 million in investments and in-kind services to support America’s veterans.
  • Quality is improving. 82% of VA facilities improved quality overall since the fourth quarter of FY 2015.

The report details the changes and innovations, large and small, which produced these results. It also lays out a path forward for the agency – including an important role for Congress before the end of 2016.

Read the full report online here.

#  #  #



Disclaimer of Hyperlinks

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA website. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included by emailing newmedia@va.gov.



People wishing to receive e-mail from VA with the latest news releases and updated fact sheets can subscribe to the
VA Office of Public Affairs Distribution List.

Back to News Releases Index



Search VA News Releases

(mm/dd/yyyy)
(mm/dd/yyyy)