News Releases - Office of Public and Intergovernmental Affairs
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Menu
Menu
Veterans Crisis Line Badge

Office of Public and Intergovernmental Affairs

 

Secretary Signs Agreement to Fix Backlog of Record Requests

Nov. 7, 2001, 08:00:00 AM

Printable Version


WASHINGTON – Secretary of Veterans Affairs Anthony J. Principi today announced an agreement between the Department of Veterans Affairs (VA) and the National Archives and Records Administration (NARA) that is intended to reduce the pending backlog of more than 57,000 veterans' military records requested by VA.

"The president gave me a clear mandate to bring the unacceptably large number of claims in VA's compensation and pension programs to a fair and speedy resolution," said Principi.  "To meet this mandate, VA needs the assistance and cooperation of NARA to obtain veterans' records in a timely and expeditious manner."

To provide benefits and services to veterans and their families, VA must determine whether those applying are eligible under the law.  VA proves eligibility by obtaining a veteran's official military records such as their discharge documents and medical files.  

NARA is the official repository for records of military personnel separated from the United States Air Force, Army, Coast Guard, Marine Corps and Navy.  The records are housed in the National Personnel Records Center (NPRC) in St. Louis, Mo.

The "memorandum of agreement" between VA and NARA details how the two agencies will work together to significantly reduce the time to retrieve official military personnel folders, extract military service information, and furnish this information to VA.  NARA's task is to provide a one-day turnaround for high priority requests and a less than five-day turnaround on routine requests.

VA expects that within one year the backlog of pending requests at NPRC will be eliminated.  This will help facilitate timely decisions on all veterans' claims.  Currently, VA has a national inventory of more than 668,000 compensation and pension claims pending.  Of these claims, 53,000 have been awaiting a decision for more than one year.

For more information on VA or veterans benefits, go to http://www.va.gov/ or http://www.vba.va.gov.  

#   #   #



Disclaimer of Hyperlinks

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA website. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included by emailing newmedia@va.gov.



People wishing to receive e-mail from VA with the latest news releases and updated fact sheets can subscribe to the
VA Office of Public Affairs Distribution List.

Back to News Releases Index



Search VA News Releases

(mm/dd/yyyy)
(mm/dd/yyyy)