The U.S. Department of Veterans Affairs’ (VA) Consolidated Mail Outpatient Pharmacy (CMOP) initiative recently received the highest overall customer service satisfaction score in the nation for its mail order pharmacies.
The score is based upon the 2019 U.S. Pharmacy Satisfaction Study released Aug. 20 by J.D. Power, an independent national consumer group.
“J.D. Power has scored VA’s CMOP as highest in overall customer service satisfaction nine out of the past 10 years,” said VA Secretary Robert Wilkie. “These results demonstrate VA’s commitment to ensuring that our nation’s Veterans are receiving the best possible service for prescriptions delivered directly to their homes.”
VA’s CMOP system includes seven highly automated pharmacies. The study is based on responses from 12,059 pharmacy customers who filled a prescription three months prior to the survey period of May-June. J.D. Power compared large-scale mail order pharmacies and scored VA 906, out of scale of 1000.
The VA CMOP dispensed more than 122 million outpatient prescriptions in 2018 to Veterans, representing approximately 80% of all outpatient prescriptions dispensed to Veterans via the mail order program.
The entire J.D. Power consumer study is available at J.D. Power 2019 U.S. Pharmacy Satisfaction Study.
###
###
Reporters and media outlets with questions or comments should contact the Office of Media Relations at vapublicaffairs@va.gov
Veterans with questions about their health care and benefits (including GI Bill). Questions, updates and documents can be submitted online.
Veterans can also use our chatbot to get information about VA benefits and services. The chatbot won’t connect you with a person, but it can show you where to go on VA.gov to find answers to some common questions.
Subscribe today to receive these news releases in your inbox.
More from the Press Room
News Releases
The Department of Veterans Affairs announced the opening of the Cartilage Regeneration using Advanced Technologies to Enable Motion Center — the CReATE Motion Center — at the Philadelphia VA Medical Center.
News Releases
The Department of Veterans Affairs has made it easier and faster for Veterans to access VA health care nationwide through VA's Access Sprints — an initiative to expand access to care by offering night and weekend clinics, increasing the number of Veterans scheduled into daily clinic schedules, and more.
News Releases
The Department of Veterans Affairs is delivering disability compensation benefits to a record number of women Veterans.