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New update to the performance dashboard

VA.gov is now using Google Analytics 4 (GA4) for data analytics. Due to this switch, you may notice changes in the reported numbers starting July 1, 2024. This change will provide a deeper understanding of how people use VA.gov and is built to work well with new technology and privacy rules.

Performance dashboardLast updated

VA.gov at a glance

Signed in users: The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Successful transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

Explore VA.gov tools used by Veterans in September 2024

Dive into the benefit types (e.g., health care, disability, etc.) offered on VA.gov for details about transactions Veterans access and complete.

Burials & memorials engagement in September 2024

Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.

91,34822% compared to September 2023

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.

3,37920% compared to September 2023

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

75.0%11% compared to September 2023

Burials & memorials usage by tool in September 2024

All percentage changes are compared to September 2023

ToolTransactions
Apply for pre-need eligibility determination2,11726%
Apply for burial benefits1,2626%

Disability engagement in September 2024

Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.

1,093,6007% compared to September 2023

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.

3,859,3707% compared to September 2023

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

61.3%23% compared to September 2023

Disability usage by tool in September 2024

All percentage changes are compared to September 2023

ToolTransactions
Check VA claim or appeal status3,802,1507%
File for disability compensation55,5412%
Authorize the release of non-VA medical information to VA1,67946%

Education engagement in September 2024

Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.

657,4971% compared to September 2023

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.

166,89116% compared to September 2023

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

47.0%6% compared to September 2023

Education usage by tool in September 2024

All percentage changes are compared to September 2023

ToolTransactions
Apply for education benefits7,08917%
Apply to use transferred education benefits2,948587%
Manage education benefits9,7624%
Apply for education benefits as an eligible dependent10,59812%
GI Bill® School Feedback Tool9028%
Check Post 9/11 GI Bill benefits136,40419%

Health care engagement in September 2024

Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.

1,317,4753% compared to September 2023

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.

70,67413% compared to September 2023

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

74.4%11% compared to September 2023

Health care usage by tool in September 2024

All percentage changes are compared to September 2023

ToolTransactions
Apply for health care benefits11,04167%
Schedule and view VA appointments online59,63324%

Pension & fiduciary engagement in September 2024

Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.

127,96212% compared to September 2023

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.

7987% compared to September 2023

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

66.7%13% compared to September 2023

Pension & fiduciary usage by tool in September 2024

All percentage changes are compared to September 2023

ToolTransactions
Apply for Veterans Pension benefits7987%

Profile & records engagement in September 2024

Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.

740,2974% compared to September 2023

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.

423,03221% compared to September 2023

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

50.0%4% compared to September 2023

Profile & records usage by tool in September 2024

All percentage changes are compared to September 2023

ToolTransactions
Update contact information & preferences93,6500%
Update direct deposit information2,60389%
Download VA benefits letters326,77940%