VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the previous month.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,370,731 Up 18% compared to prior year period

USER SATISFACTION

54.3%

Tool	Transactions
Schedule and view VA appointments online	91,543
Complete COVID-19 online screening	47,074
Apply for health care benefits	11,299
COVID-19 Vaccine interest form sign ups	30

Education

Usage data from previous 30 days

TOTAL USERS

636,010 Up 13% compared to prior year period

USER SATISFACTION

32.0%

Tool	Transactions
Check Post 9/11 GI Bill benefits	77,820
Manage education benefits	14,540
Apply for education benefits	10,784
Apply for education benefits as an eligible dependent	10,693
Apply to use transferred education benefits	4,665
Apply for VET TEC	4,059
Manage education benefits as an eligible dependent	2,393
GI Bill® School Feedback Tool	151
GI Bill® Comparison Tool	0
Apply for education benefits under the NCS program	0

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

171,252 Up 17% compared to prior year period

USER SATISFACTION

61.1%

Tool	Transactions
Apply for Veterans Pension benefits	485

Disability

Usage data from previous 30 days

TOTAL USERS

1,263,247 Up 31% compared to prior year period

USER SATISFACTION

56.9%

Tool	Transactions
Check VA claim or appeal status	2,237,885
File for disability compensation	60,251

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

108,056 Up 15% compared to prior year period

USER SATISFACTION

59.3%

Tool	Transactions
Apply for pre-need eligibility determination	1,878
Apply for burial benefits	1,605

Profile & Records

Usage data from previous 30 days

TOTAL USERS

779,186 Up 17% compared to prior year period

USER SATISFACTION

30.3%

Tool	Transactions
Download VA benefits letters	581,153
Update contact information & preferences	86,211
Update direct deposit information	18,902