VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

912,875 Down 14% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	321,248
Schedule and view VA appointments online	75,344
Apply for health care benefits	15,569
COVID-19 Vaccine interest form sign ups	365

Education

Usage data from previous 30 days

TOTAL USERS

500,254 Up 3% compared to prior year period

USER SATISFACTION

75.6% Down 1% compared to prior year period

Tool	Transactions
Check Post 9/11 GI Bill benefits	58,783
Apply for education benefits	20,159
Manage education benefits	13,170
Apply for education benefits as an eligible dependent	9,232
Apply to use transferred education benefits	5,398
Apply for VET TEC	2,791
Manage education benefits as an eligible dependent	2,764
Apply for education benefits under the NCS program	156
GI Bill® Comparison Tool	0
GI Bill® School Feedback Tool	0

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

141,845 Up 19% compared to prior year period

USER SATISFACTION

77.6% Up 5% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	1,330

Disability

Usage data from previous 30 days

TOTAL USERS

786,937 Up 32% compared to prior year period

USER SATISFACTION

70.3% Up 6% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	1,781,623
File for disability compensation	41,101

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

83,188 Up 4% compared to prior year period

USER SATISFACTION

73.5% Down 10% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,591
Apply for burial benefits	861

Profile & Records

Usage data from previous 30 days

TOTAL USERS

604,361 Up 8% compared to prior year period

USER SATISFACTION

56.3% Down 14% compared to prior year period

Tool	Transactions
Download VA benefits letters	358,854
Update contact information & preferences	90,496
Update direct deposit information	13,900