VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,121,948 Up 27% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	156,510
Schedule and view VA appointments online	74,821
Apply for health care benefits	9,226
COVID-19 Vaccine interest form sign ups	203

Education

Usage data from previous 30 days

TOTAL USERS

661,516 Up 14% compared to prior year period

USER SATISFACTION

66.5% Down 1% compared to prior year period

Tool	Transactions
Check Post 9/11 GI Bill benefits	71,957
Apply for education benefits	27,906
Manage education benefits	18,401
Apply for education benefits as an eligible dependent	15,537
Apply to use transferred education benefits	8,035
Manage education benefits as an eligible dependent	6,058
Apply for VET TEC	3,118
Apply for education benefits under the NCS program	127
GI Bill® Comparison Tool	76
GI Bill® School Feedback Tool	25

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

134,692 Up 4% compared to prior year period

USER SATISFACTION

68.5% Down 7% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	862

Disability

Usage data from previous 30 days

TOTAL USERS

989,249 Up 35% compared to prior year period

USER SATISFACTION

71.2% Up 8% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	1,925,211
File for disability compensation	52,694

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

93,462 Up 16% compared to prior year period

USER SATISFACTION

81.1% Up 1% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,876
Apply for burial benefits	1,141

Profile & Records

Usage data from previous 30 days

TOTAL USERS

666,904 Up 6% compared to prior year period

USER SATISFACTION

57.9% Down 7% compared to prior year period

Tool	Transactions
Download VA benefits letters	357,121
Update contact information & preferences	89,116
Update direct deposit information	16,500