VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the previous month.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,135,346 Up 25% compared to prior year period

USER SATISFACTION

60.8%

Tool	Transactions
Schedule and view VA appointments online	76,603
Apply for health care benefits	10,910
Complete COVID-19 online screening	9,848
COVID-19 Vaccine interest form sign ups	0

Education

Usage data from previous 30 days

TOTAL USERS

582,093 Up 18% compared to prior year period

USER SATISFACTION

48.1%

Tool	Transactions
Check Post 9/11 GI Bill benefits	80,849
Manage education benefits	12,443
Apply for education benefits as an eligible dependent	11,352
Apply for education benefits	8,167
Manage education benefits as an eligible dependent	2,713
Apply for VET TEC	2,624
Apply to use transferred education benefits	1,769
GI Bill® Comparison Tool	59
GI Bill® School Feedback Tool	29
Apply for education benefits under the NCS program	0

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

137,980 Down 2% compared to prior year period

USER SATISFACTION

57.1%

Tool	Transactions
Apply for Veterans Pension benefits	973

Disability

Usage data from previous 30 days

TOTAL USERS

1,185,818 Up 51% compared to prior year period

USER SATISFACTION

51.3%

Tool	Transactions
Check VA claim or appeal status	2,825,579
File for disability compensation	54,666

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

109,317 Up 16% compared to prior year period

USER SATISFACTION

78.9%

Tool	Transactions
Apply for pre-need eligibility determination	1,740
Apply for burial benefits	1,504

Profile & Records

Usage data from previous 30 days

TOTAL USERS

664,284 Up 12% compared to prior year period

USER SATISFACTION

36.9%

Tool	Transactions
Download VA benefits letters	300,750
Update contact information & preferences	73,507
Update direct deposit information	17,986