We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:
- Increase the use of self-service tools
- Decrease the time Veterans spend waiting for an outcome
- Consistently deliver a satisfying, reliable, and secure experience
VA.gov at a glance
VA.gov service
Health Care
Usage data from previous 30 daysTOTAL USERS
1,143,751 Up 11% compared to prior year periodUSER SATISFACTION
55.9%| Tool | Transactions |
|---|---|
| Schedule and view VA appointments online | 79,367 |
| Complete COVID-19 online screening | 69,239 |
| Apply for health care benefits | 9,647 |
| COVID-19 Vaccine interest form sign ups | 53 |
Education
Usage data from previous 30 daysTOTAL USERS
484,656 Up 4% compared to prior year periodUSER SATISFACTION
50.3%| Tool | Transactions |
|---|---|
| Check Post 9/11 GI Bill benefits | 53,687 |
| Manage education benefits | 10,075 |
| Apply for education benefits | 7,723 |
| Apply for education benefits as an eligible dependent | 6,547 |
| Apply for VET TEC | 3,233 |
| Apply to use transferred education benefits | 2,325 |
| Manage education benefits as an eligible dependent | 1,657 |
| GI Bill® School Feedback Tool | 134 |
| Apply for education benefits under the NCS program | 80 |
| GI Bill® Comparison Tool | 0 |
Pension & Fiduciary
Usage data from previous 30 daysTOTAL USERS
135,038 Up 10% compared to prior year periodUSER SATISFACTION
66.7%| Tool | Transactions |
|---|---|
| Apply for Veterans Pension benefits | 748 |
Disability
Usage data from previous 30 daysTOTAL USERS
1,018,649 Up 33% compared to prior year periodUSER SATISFACTION
55.7%| Tool | Transactions |
|---|---|
| Check VA claim or appeal status | 2,048,161 |
| File for disability compensation | 45,616 |
Burials & Memorials
Usage data from previous 30 daysTOTAL USERS
81,999 Down 17% compared to prior year periodUSER SATISFACTION
73.2%| Tool | Transactions |
|---|---|
| Apply for pre-need eligibility determination | 1,416 |
| Apply for burial benefits | 1,149 |
Profile & Records
Usage data from previous 30 daysTOTAL USERS
645,538 Up 11% compared to prior year periodUSER SATISFACTION
39.5%| Tool | Transactions |
|---|---|
| Download VA benefits letters | 309,987 |
| Update contact information & preferences | 72,767 |
| Update direct deposit information | 17,423 |