VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the previous month.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,143,751 Up 11% compared to prior year period

USER SATISFACTION

55.9%

Tool	Transactions
Schedule and view VA appointments online	79,367
Complete COVID-19 online screening	69,239
Apply for health care benefits	9,647
COVID-19 Vaccine interest form sign ups	53

Education

Usage data from previous 30 days

TOTAL USERS

484,656 Up 4% compared to prior year period

USER SATISFACTION

50.3%

Tool	Transactions
Check Post 9/11 GI Bill benefits	53,687
Manage education benefits	10,075
Apply for education benefits	7,723
Apply for education benefits as an eligible dependent	6,547
Apply for VET TEC	3,233
Apply to use transferred education benefits	2,325
Manage education benefits as an eligible dependent	1,657
GI Bill® School Feedback Tool	134
Apply for education benefits under the NCS program	80
GI Bill® Comparison Tool	0

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

135,038 Up 10% compared to prior year period

USER SATISFACTION

66.7%

Tool	Transactions
Apply for Veterans Pension benefits	748

Disability

Usage data from previous 30 days

TOTAL USERS

1,018,649 Up 33% compared to prior year period

USER SATISFACTION

55.7%

Tool	Transactions
Check VA claim or appeal status	2,048,161
File for disability compensation	45,616

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

81,999 Down 17% compared to prior year period

USER SATISFACTION

73.2%

Tool	Transactions
Apply for pre-need eligibility determination	1,416
Apply for burial benefits	1,149

Profile & Records

Usage data from previous 30 days

TOTAL USERS

645,538 Up 11% compared to prior year period

USER SATISFACTION

39.5%

Tool	Transactions
Download VA benefits letters	309,987
Update contact information & preferences	72,767
Update direct deposit information	17,423