VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the previous month.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,153,539 Up 14% compared to prior year period

USER SATISFACTION

53.6%

Tool	Transactions
Schedule and view VA appointments online	67,024
Complete COVID-19 online screening	57,219
Apply for health care benefits	9,999
COVID-19 Vaccine interest form sign ups	56

Education

Usage data from previous 30 days

TOTAL USERS

484,165 Up 7% compared to prior year period

USER SATISFACTION

48.5%

Tool	Transactions
Check Post 9/11 GI Bill benefits	51,664
Manage education benefits	11,361
Apply for education benefits	7,555
Apply for education benefits as an eligible dependent	6,916
Apply for VET TEC	3,444
Apply to use transferred education benefits	2,750
Manage education benefits as an eligible dependent	1,500
GI Bill® School Feedback Tool	194
GI Bill® Comparison Tool	0
Apply for education benefits under the NCS program	0

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

150,257 Up 29% compared to prior year period

USER SATISFACTION

70.0%

Tool	Transactions
Apply for Veterans Pension benefits	583

Disability

Usage data from previous 30 days

TOTAL USERS

1,210,789 Up 65% compared to prior year period

USER SATISFACTION

54.0%

Tool	Transactions
Check VA claim or appeal status	2,024,892
File for disability compensation	43,970

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

99,565 Up 22% compared to prior year period

USER SATISFACTION

68.4%

Tool	Transactions
Apply for pre-need eligibility determination	1,750
Apply for burial benefits	1,305

Profile & Records

Usage data from previous 30 days

TOTAL USERS

765,635 Up 21% compared to prior year period

USER SATISFACTION

34.6%

Tool	Transactions
Download VA benefits letters	318,400
Update contact information & preferences	66,941
Update direct deposit information	16,832