VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the previous month.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,079,168 Up 10% compared to prior year period

USER SATISFACTION

55.9%

Tool	Transactions
Complete COVID-19 online screening	89,983
Schedule and view VA appointments online	70,128
Apply for health care benefits	8,910
COVID-19 Vaccine interest form sign ups	359

Education

Usage data from previous 30 days

TOTAL USERS

504,945 Up 8% compared to prior year period

USER SATISFACTION

50.3%

Tool	Transactions
Check Post 9/11 GI Bill benefits	63,734
Manage education benefits	10,179
Apply for education benefits	8,143
Apply for education benefits as an eligible dependent	7,664
Apply for VET TEC	2,730
Apply to use transferred education benefits	2,467
Manage education benefits as an eligible dependent	2,084
Apply for education benefits under the NCS program	144
GI Bill® School Feedback Tool	120
GI Bill® Comparison Tool	24

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

125,034 Down 22% compared to prior year period

USER SATISFACTION

66.7%

Tool	Transactions
Apply for Veterans Pension benefits	695

Disability

Usage data from previous 30 days

TOTAL USERS

941,136 Up 32% compared to prior year period

USER SATISFACTION

55.7%

Tool	Transactions
Check VA claim or appeal status	1,921,910
File for disability compensation	44,956

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

81,303 Down 5% compared to prior year period

USER SATISFACTION

73.2%

Tool	Transactions
Apply for pre-need eligibility determination	1,892
Apply for burial benefits	1,006

Profile & Records

Usage data from previous 30 days

TOTAL USERS

620,219 Up 2% compared to prior year period

USER SATISFACTION

39.5%

Tool	Transactions
Download VA benefits letters	300,611
Update contact information & preferences	75,542
Update direct deposit information	17,436