VA.gov performance dashboard
The Federal Government is committed to delivering a digital-first experience to the public. The purpose of this page is to show how VA.gov is central to Veterans accessing the benefits and resources they need.
View Veteran engagement on VA.gov over the last 12 months
Explore how VA.gov is connecting Veterans to their benefits by reviewing how many people visit VA.gov, how many activities they complete, and how they rate their experience.
-"Total signed-in user visits" is the number of times users have signed in to VA.gov with Login.gov, ID.me, DS Logon, or MyHealtheVet. This number is not total users - a user can make multiple visits.
"Total completed activities" is the number of digital services completed by users (e.g. online form, account management tool, etc). To view all specific activities that contribute to this number, navigate to "Explore VA.gov activities used by Veterans"
"Total user satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey.
Discover Veteran trends on VA.gov over the last 12 months
Gain insight into user visits, completed activities, and user satisfaction to see how they have changed over time.
Explore VA.gov activities used by Veterans in August 2025
Dive into the benefit types (e.g., health care, disability, etc.) offered on VA.gov for details about activities Veterans access and complete.
Burials & memorials engagement in August 2025
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Burials & memorials usage by activity in August 2025
All percentage changes are compared to August 2024
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for pre-need eligibility determination | 4,892 | 95.5%(63/66 satisfied) |
| Apply for burial benefits | 2,866 | 94.4%(17/18 satisfied)No comparison data |
Disability engagement in August 2025
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Disability usage by activity in August 2025
All percentage changes are compared to August 2024
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Check VA claim or appeal status | 3,251,217 | 62.6%(645/1,031 satisfied) |
| File for disability compensation | 61,880 | 83.3%(220/264 satisfied) |
| Authorize the release of non-VA medical information to VA | 3,507 | 72.2%(13/18 satisfied)No comparison data |
Education engagement in August 2025
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Education usage by activity in August 2025
All percentage changes are compared to August 2024
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for education benefits | 61,054 | 90%(108/120 satisfied) |
| Apply to use transferred education benefits | 15,250 | 70.6%(12/17 satisfied) |
| Manage education benefits | 23,676 | 91.1%(51/56 satisfied)No comparison data |
| Apply for education benefits as an eligible dependent | 40,582 | 85.1%(40/47 satisfied) |
| GI Bill® School Feedback Tool | 106 | No data available |
| Check Post 9/11 GI Bill benefits | 422,052 | 54.5%(24/44 satisfied) |
| Apply for Veteran Readiness and Employment | 1,750 | 89.6%(69/77 satisfied) |
| Apply for Personalized Career Planning and Guidance | 764 | 100%(2/2 satisfied)No comparison data |
Health care engagement in August 2025
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Health care usage by activity in August 2025
All percentage changes are compared to August 2024
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for health care benefits | 19,149 | 93.2%(55/59 satisfied) |
| Schedule and view VA appointments online | 72,456 | 67.9%(383/564 satisfied) |
| Download 1095-B tax form | 950No comparison data | No data available |
Pension & fiduciary engagement in August 2025
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Pension & fiduciary usage by activity in August 2025
All percentage changes are compared to August 2024
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for Veterans Pension benefits | 1,576 | 100%(1/1 satisfied) |
Profile & records engagement in August 2025
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Profile & records usage by activity in August 2025
All percentage changes are compared to August 2024
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Update contact information & preferences | 101,429 | 53.3%(16/30 satisfied) |
| Update direct deposit information | 89,805 | 37.5%(6/16 satisfied) |
| Download VA benefits letters | 266,040 | 69.4%(111/160 satisfied) |
| Request a VA home loan Certificate of Eligibility | 6,881 | 96.2%(25/26 satisfied) |