We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:
- Increase the use of self-service tools
- Decrease the time Veterans spend waiting for an outcome
- Consistently deliver a satisfying, reliable, and secure experience
VA.gov at a glance
Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.
User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.
Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.
Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.
User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the previous month.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.
Health CareUsage data from previous 30 days
TOTAL USERS1,135,346 Up 25% compared to prior year period
|Schedule and view VA appointments online||76,603|
|Apply for health care benefits||10,910|
|Complete COVID-19 online screening||9,848|
|COVID-19 Vaccine interest form sign ups||0|
EducationUsage data from previous 30 days
TOTAL USERS582,093 Up 18% compared to prior year period
|Check Post 9/11 GI Bill benefits||80,849|
|Manage education benefits||12,443|
|Apply for education benefits as an eligible dependent||11,352|
|Apply for education benefits||8,167|
|Manage education benefits as an eligible dependent||2,713|
|Apply for VET TEC||2,624|
|Apply to use transferred education benefits||1,769|
|GI Bill® Comparison Tool||59|
|GI Bill® School Feedback Tool||29|
|Apply for education benefits under the NCS program||0|
Pension & FiduciaryUsage data from previous 30 days
TOTAL USERS137,980 Down 2% compared to prior year period
|Apply for Veterans Pension benefits||973|
DisabilityUsage data from previous 30 days
TOTAL USERS1,185,818 Up 51% compared to prior year period
|Check VA claim or appeal status||2,825,579|
|File for disability compensation||54,666|
Burials & MemorialsUsage data from previous 30 days
TOTAL USERS109,317 Up 16% compared to prior year period
|Apply for pre-need eligibility determination||1,740|
|Apply for burial benefits||1,504|
Profile & RecordsUsage data from previous 30 days
TOTAL USERS664,284 Up 12% compared to prior year period
|Download VA benefits letters||300,750|
|Update contact information & preferences||73,507|
|Update direct deposit information||17,986|