VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

1,035,200 Up 56% compared to prior year period

USER SATISFACTION

70.8% Up 2% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	982,277
Schedule and view VA appointments online	70,207
Apply for health care benefits	7,841
COVID-19 Vaccine interest form sign ups	1,743

Education

Usage data from previous 30 days

TOTAL USERS

470,390 Down 0% compared to prior year period

USER SATISFACTION

70.0% Down 1% compared to prior year period

Tool	Transactions
GI Bill® Comparison Tool	146,653
Check Post 9/11 GI Bill benefits	54,889
Apply for education benefits	16,442
Manage education benefits	10,483
Apply for education benefits as an eligible dependent	5,986
Manage education benefits as an eligible dependent	2,220
Apply to use transferred education benefits	2,192
Apply for VET TEC	2,080
GI Bill® School Feedback Tool	169
Apply for education benefits under the NCS program	56

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

122,965 Down 7% compared to prior year period

USER SATISFACTION

66.4% Down 18% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	815

Disability

Usage data from previous 30 days

TOTAL USERS

742,390 Up 21% compared to prior year period

USER SATISFACTION

71.0% Up 7% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	2,101,286
File for disability compensation	44,659

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

100,344 Up 6% compared to prior year period

USER SATISFACTION

75.0% Down 14% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,321
Apply for burial benefits	899

Profile & Records

Usage data from previous 30 days

TOTAL USERS

585,010 Up 51% compared to prior year period

USER SATISFACTION

61.8% No change compared to prior year period

Tool	Transactions
Download VA benefits letters	381,669
Update contact information & preferences	92,803
Update direct deposit information	13,940