VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

957,776 Up 48% compared to prior year period

USER SATISFACTION

65.9% Down 4% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	1,002,832
Schedule and view VA appointments online	63,467
Apply for health care benefits	7,882
COVID-19 Vaccine interest form sign ups	1,875

Education

Usage data from previous 30 days

TOTAL USERS

477,673 Down 14% compared to prior year period

USER SATISFACTION

69.7% Down 5% compared to prior year period

Tool	Transactions
GI Bill® Comparison Tool	150,907
Check Post 9/11 GI Bill benefits	72,491
Apply for education benefits	16,635
Manage education benefits	10,247
Apply for education benefits as an eligible dependent	6,605
Apply to use transferred education benefits	2,501
Manage education benefits as an eligible dependent	2,473
Apply for VET TEC	1,413
Apply for education benefits under the NCS program	109
GI Bill® School Feedback Tool	82

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

199,403 Up 5% compared to prior year period

USER SATISFACTION

78.3% Down 5% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	707

Disability

Usage data from previous 30 days

TOTAL USERS

744,285 Up 11% compared to prior year period

USER SATISFACTION

73.6% Up 13% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	2,055,893
File for disability compensation	40,581

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

84,902 Up 1% compared to prior year period

USER SATISFACTION

78.8% Down 5% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,114
Apply for burial benefits	1,060

Profile & Records

Usage data from previous 30 days

TOTAL USERS

620,351 Up 72% compared to prior year period

USER SATISFACTION

58.9% Down 10% compared to prior year period

Tool	Transactions
Download VA benefits letters	393,848
Update contact information & preferences	96,845
Update direct deposit information	12,693