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VA.gov | Performance Dashboard

Performance Dashboard

Last updated November 21, 2023

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the previous month.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

Total users

1,129,601 Down 3% compared to prior year period

User satisfaction

67.2%
Tool Transactions
Apply for health care benefits 10,561
Complete COVID-19 online screening 5,442
Schedule and view VA appointments online 65

Education

Usage data from previous 30 days

Total users

576,962 Up 21% compared to prior year period

User satisfaction

50.0%
Tool Transactions
Check Post 9/11 GI Bill benefits 85,749
Apply for education benefits as an eligible dependent 8,909
Manage education benefits 8,585
Apply for education benefits 7,062
Apply for VET TEC 3,175
Manage education benefits as an eligible dependent 1,393
Apply to use transferred education benefits 227
GI Bill® School Feedback Tool 130
GI Bill® Comparison Tool 0
Apply for education benefits under the NCS program 0

Pension & Fiduciary

Usage data from previous 30 days

Total users

155,024 Up 15% compared to prior year period

User satisfaction

59.1%
Tool Transactions
Apply for Veterans Pension benefits 389

Disability

Usage data from previous 30 days

Total users

1,110,130 Up 4% compared to prior year period

User satisfaction

49.9%
Tool Transactions
Check VA claim or appeal status 3,676,889
File for disability compensation 42,923

Burials & Memorials

Usage data from previous 30 days

Total users

109,525 Up 9% compared to prior year period

User satisfaction

84.4%
Tool Transactions
Apply for pre-need eligibility determination 2,332
Apply for burial benefits 1,458

Profile & Records

Usage data from previous 30 days

Total users

716,787 Down 4% compared to prior year period

User satisfaction

48.1%
Tool Transactions
Download VA benefits letters 331,951
Update contact information & preferences 78,234
Update direct deposit information 0