VA.gov Performance

We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:

Increase the use of self-service tools
Decrease the time Veterans spend waiting for an outcome
Consistently deliver a satisfying, reliable, and secure experience

VA.gov at a glance

How is this measured?

Logged In Users: The total count of all users who have logged in to VA.gov over the last 12 months, using ID.me or MyHealtheVet or DS Logon.

User Satisfaction: A monthly average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov.

Successful Transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claims status checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

How is this measured?

Total Users: The count of total users to the various service lines such as Health Care, Education, Pension, etc. on VA.gov for the last 30 days.

User Satisfaction: An average user satisfaction score based on the feedback responses from users within the various service lines on VA.gov for the last 30 days.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health Care

Usage data from previous 30 days

TOTAL USERS

988,331 Up 41% compared to prior year period

USER SATISFACTION

67.0% Down 1% compared to prior year period

Tool	Transactions
Complete COVID-19 online screening	729,622
Schedule and view VA appointments online	65,634
Apply for health care benefits	8,606
COVID-19 Vaccine interest form sign ups	1,514

Education

Usage data from previous 30 days

TOTAL USERS

437,346 Up 11% compared to prior year period

USER SATISFACTION

72.4% Down 6% compared to prior year period

Tool	Transactions
GI Bill® Comparison Tool	135,093
Check Post 9/11 GI Bill benefits	43,481
Apply for education benefits	17,770
Manage education benefits	11,926
Apply for education benefits as an eligible dependent	5,817
Apply to use transferred education benefits	2,417
Manage education benefits as an eligible dependent	2,337
Apply for VET TEC	1,647
Apply for education benefits under the NCS program	133
GI Bill® School Feedback Tool	106

Pension & Fiduciary

Usage data from previous 30 days

TOTAL USERS

128,405 Up 2% compared to prior year period

USER SATISFACTION

77.5% Down 2% compared to prior year period

Tool	Transactions
Apply for Veterans Pension benefits	611

Disability

Usage data from previous 30 days

TOTAL USERS

922,220 Up 26% compared to prior year period

USER SATISFACTION

68.3% Up 3% compared to prior year period

Tool	Transactions
Check VA claim or appeal status	1,737,532
File for disability compensation	42,021

Burials & Memorials

Usage data from previous 30 days

TOTAL USERS

79,033 Down 4% compared to prior year period

USER SATISFACTION

87.9% Up 2% compared to prior year period

Tool	Transactions
Apply for pre-need eligibility determination	1,275
Apply for burial benefits	1,116

Profile & Records

Usage data from previous 30 days

TOTAL USERS

617,529 Up 25% compared to prior year period

USER SATISFACTION

56.6% Up 2% compared to prior year period

Tool	Transactions
Download VA benefits letters	391,492
Update contact information & preferences	92,010
Update direct deposit information	11,661