Performance dashboard

Last updated May 28, 2024

VA.gov at a glance

VA.gov at a glance definitions

Signed in users: The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Successful transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

VA.gov service definitions

Total users: The total count of users who have visited VA.gov over the last 30 days and used service lines such as health care, education, pension, etc.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health care

Data is from the previous 30 days

Total users

1,225,722 Up 9% compared to last year

User satisfaction

67.2%
Tool Transactions
Schedule and view VA appointments online 53,389
Apply for health care benefits 12,405

Education

Data is from the previous 30 days

Total users

572,474 Up 6% compared to last year

User satisfaction

50.0%
Tool Transactions
Check Post 9/11 GI Bill benefits 81,158
Apply for education benefits as an eligible dependent 11,851
Manage education benefits 8,643
Apply for education benefits 6,443
Manage education benefits as an eligible dependent 1,457
Apply to use transferred education benefits 609
Apply for VET TEC 66
GI Bill® School Feedback Tool 62

Pension & fiduciary

Data is from the previous 30 days

Total users

134,960 Down 1% compared to last year

User satisfaction

59.1%
Tool Transactions
Apply for Veterans Pension benefits 812

Disability

Data is from the previous 30 days

Total users

1,098,552 No change compared to last year

User satisfaction

49.9%
Tool Transactions
Check VA claim or appeal status 3,498,566
File for disability compensation 46,506

Burials & memorials

Data is from the previous 30 days

Total users

83,498 Down 7% compared to last year

User satisfaction

84.4%
Tool Transactions
Apply for pre-need eligibility determination 2,079
Apply for burial benefits 1,581

Profile & records

Data is from the previous 30 days

Total users

835,394 Up 2% compared to last year

User satisfaction

48.1%
Tool Transactions
Download VA benefits letters 344,513
Update contact information & preferences 96,298
Update direct deposit information 32,863