VA.gov performance dashboard
The Federal Government is committed to delivering a digital-first experience to the public. The purpose of this page is to show how VA.gov is central to Veterans accessing the benefits and resources they need.
View Veteran engagement on VA.gov over the last 12 months
Explore how VA.gov is connecting Veterans to their benefits by reviewing how many people visit VA.gov, how many activities they complete, and how they rate their experience.
-"Total signed-in user visits" is the number of times users have signed in to VA.gov. This number is not total users - a user can make multiple visits.
"Total completed activities" is the number of digital services completed by users (e.g. online form, account management tool, etc). To view all specific activities that contribute to this number, see "Explore VA.gov activities used by Veterans".
"Total user satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey.
Discover Veteran trends on VA.gov over the last 12 months
Gain insight into user visits, completed activities, and user satisfaction to see how they have changed over time.
"Total signed-in user visits" is the number of times users have signed in to VA.gov. This number is not total users - a user can make multiple visits.
"Total user satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey.
"Total completed activities" is the number of digital services completed by users (e.g. online form, account management tool, etc). To view all specific activities that contribute to this number, see "Explore VA.gov activities used by Veterans".
Explore VA.gov activities used by Veterans in September 2026
Dive into the benefit types (e.g., health care, disability, etc.) offered on VA.gov for details about activities Veterans access and complete.
Burials & memorials engagement in September 2026
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Burials & memorials usage by activity in September 2026
All percentage changes are compared to September 2025
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for pre-need eligibility determination | 4,817 | 97.5%(78/80 satisfied) |
| Apply for burial benefits | 2,138 | 100%(8/8 satisfied) |
Disability engagement in September 2026
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Disability usage by activity in September 2026
All percentage changes are compared to September 2025
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Check VA claim or appeal status | 33,206 | 64.4%(579/899 satisfied) |
| File for disability compensation | 58,249 | 85.2%(304/357 satisfied) |
| Authorize the release of non-VA medical information to VA | 5,127 | 76.2%(16/21 satisfied) |
Education engagement in September 2026
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Education usage by activity in September 2026
All percentage changes are compared to September 2025
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for education benefits | 43,534 | 88.6%(101/114 satisfied) |
| Apply to use transferred education benefits | 4,814 | 100%(4/4 satisfied) |
| Apply for education benefits as an eligible dependent | 25,382 | 92.9%(104/112 satisfied) |
| GI Bill® School Feedback Tool | 127 | 0%(0/1 satisfied) |
| Check Post 9/11 GI Bill benefits | 124,666 | 40%(2/5 satisfied) |
| Apply for Veteran Readiness and Employment | 25,833 | 91.4%(74/81 satisfied) |
| Apply for Personalized Career Planning and Guidance | 689 | 0%(0/1 satisfied)No comparison data |
Health care engagement in September 2026
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Health care usage by activity in September 2026
All percentage changes are compared to September 2025
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for health care benefits | 17,052 | 92.5%(123/133 satisfied) |
| Schedule and view VA appointments online | 67,652 | 76.4%(418/547 satisfied) |
| Download 1095-B tax form | 3,098 | 0%(0/2 satisfied) |
Pension & fiduciary engagement in September 2026
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Pension & fiduciary usage by activity in September 2026
All percentage changes are compared to September 2025
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Apply for Veterans Pension benefits | 1,192 | 87.5%(7/8 satisfied) |
Profile & records engagement in September 2026
"Signed-in user visits" is the number of times users have signed-in and visited a page within the given benefit type. This number is not total users - a user can make multiple visits.
"Completed activities" is the number of digital services completed by users within the given benefit type. The specific activities that contribute to this number can be found in the table below.
"User satisfaction" is the percentage of users who selected a satisfaction rating of 4 or 5 out of 5 in response to a VA.gov survey within the given benefit type. The user satisfaction score for this benefit type might include ratings from activities that aren't shown in the table.
Profile & records usage by activity in September 2026
All percentage changes are compared to September 2025
| Activity name | Completed activities | User satisfaction |
|---|---|---|
| Update contact information & preferences | 131,043 | 71.4%(15/21 satisfied) |
| Update direct deposit information | 66,645 | 33.3%(2/6 satisfied) |
| Download VA benefits letters | 174,249 | 63.6%(103/162 satisfied) |
| Request a VA home loan Certificate of Eligibility | 7,966 | 94.4%(34/36 satisfied) |