New update to the performance dashboard
VA.gov is now using Google Analytics 4 (GA4) for data analytics. Due to this switch, you may notice changes in the reported numbers starting July 1, 2024. This change will provide a deeper understanding of how people use VA.gov and is built to work well with new technology and privacy rules.
VA.gov at a glance
Signed in users: The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Successful transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.
Explore VA.gov tools used by Veterans in September 2024
Dive into the benefit types (e.g., health care, disability, etc.) offered on VA.gov for details about transactions Veterans access and complete.
Burials & memorials engagement in September 2024
Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Burials & memorials usage by tool in September 2024
All percentage changes are compared to September 2023
| Tool | Transactions |
|---|---|
| Apply for pre-need eligibility determination | 2,117 |
| Apply for burial benefits | 1,262 |
Disability engagement in September 2024
Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Disability usage by tool in September 2024
All percentage changes are compared to September 2023
| Tool | Transactions |
|---|---|
| Check VA claim or appeal status | 3,802,150 |
| File for disability compensation | 55,541 |
| Authorize the release of non-VA medical information to VA | 1,679 |
Education engagement in September 2024
Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Education usage by tool in September 2024
All percentage changes are compared to September 2023
| Tool | Transactions |
|---|---|
| Apply for education benefits | 7,089 |
| Apply to use transferred education benefits | 2,948 |
| Manage education benefits | 9,762 |
| Apply for education benefits as an eligible dependent | 10,598 |
| GI Bill® School Feedback Tool | 90 |
| Check Post 9/11 GI Bill benefits | 136,404 |
Health care engagement in September 2024
Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Health care usage by tool in September 2024
All percentage changes are compared to September 2023
| Tool | Transactions |
|---|---|
| Apply for health care benefits | 11,041 |
| Schedule and view VA appointments online | 59,633 |
Pension & fiduciary engagement in September 2024
Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Pension & fiduciary usage by tool in September 2024
All percentage changes are compared to September 2023
| Tool | Transactions |
|---|---|
| Apply for Veterans Pension benefits | 798 |
Profile & records engagement in September 2024
Total users: The total count of users who have visited VA.gov and used service lines such as health care, education, pension, etc.
Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool.
User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.
Profile & records usage by tool in September 2024
All percentage changes are compared to September 2023
| Tool | Transactions |
|---|---|
| Update contact information & preferences | 93,650 |
| Update direct deposit information | 2,603 |
| Download VA benefits letters | 326,779 |