We are transforming VA.gov into a single unified digital experience for all Veterans. This performance dashboard tracks our progress in that mission by sharing metrics that support our three North Star goals:
- Increase the use of self-service tools
- Decrease the time Veterans spend waiting for an outcome
- Consistently deliver a satisfying, reliable, and secure experience
VA.gov at a glance
VA.gov service
Health Care
Usage data from previous 30 daysTOTAL USERS
1,121,948 Up 27% compared to prior year periodTool | Transactions |
---|---|
Complete COVID-19 online screening | 156,510 |
Schedule and view VA appointments online | 74,821 |
Apply for health care benefits | 9,226 |
COVID-19 Vaccine interest form sign ups | 203 |
Education
Usage data from previous 30 daysTOTAL USERS
661,516 Up 14% compared to prior year periodUSER SATISFACTION
66.5% Down 1% compared to prior year periodTool | Transactions |
---|---|
Check Post 9/11 GI Bill benefits | 71,957 |
Apply for education benefits | 27,906 |
Manage education benefits | 18,401 |
Apply for education benefits as an eligible dependent | 15,537 |
Apply to use transferred education benefits | 8,035 |
Manage education benefits as an eligible dependent | 6,058 |
Apply for VET TEC | 3,118 |
Apply for education benefits under the NCS program | 127 |
GI Bill® Comparison Tool | 76 |
GI Bill® School Feedback Tool | 25 |
Pension & Fiduciary
Usage data from previous 30 daysTOTAL USERS
134,692 Up 4% compared to prior year periodUSER SATISFACTION
68.5% Down 7% compared to prior year periodTool | Transactions |
---|---|
Apply for Veterans Pension benefits | 862 |
Disability
Usage data from previous 30 daysTOTAL USERS
989,249 Up 35% compared to prior year periodUSER SATISFACTION
71.2% Up 8% compared to prior year periodTool | Transactions |
---|---|
Check VA claim or appeal status | 1,925,211 |
File for disability compensation | 52,694 |
Burials & Memorials
Usage data from previous 30 daysTOTAL USERS
93,462 Up 16% compared to prior year periodUSER SATISFACTION
81.1% Up 1% compared to prior year periodTool | Transactions |
---|---|
Apply for pre-need eligibility determination | 1,876 |
Apply for burial benefits | 1,141 |
Profile & Records
Usage data from previous 30 daysTOTAL USERS
666,904 Up 6% compared to prior year periodUSER SATISFACTION
57.9% Down 7% compared to prior year periodTool | Transactions |
---|---|
Download VA benefits letters | 357,121 |
Update contact information & preferences | 89,116 |
Update direct deposit information | 16,500 |