Governance

Governance Model

The vets.gov governance model is defined below. These roles pertain to the overall vets.gov project and the VA organization.

- Provide strategic guidance, priorities, and direction to vets.gov team
- Define vets.gov social media strategy
- Define, organize, and coordinate vets.gov media strategy with staff offices
- Approve all external project communications, media-related activities, interviews, and press releases
- Provide feedback and strategic guidance to vets.gov project team
- Provide feedback and advisory guidance to vets.gov project team
- Support development of vets.gov internal stakeholder communications
- Communicate vets.gov information back to respective administration web communication offices and stakeholders
- Support the vets.gov team with compliance activities for federal and VA security and privacy guidelines
- Provide requirements for CMS and relegated tools
- Participate in content concurrence process in collaboration with the vets.gov team
- Authorize and staff the project
- Oversee delivery of the project
- Provide customer insight
- Provide content editorial expertise
- Manage vets.gov program
- Provide guidance and standards for vets.gov development and design
- Design, develop, and deploy products
- Manage ongoing operations, maintenance, and enhancements
- Work collaboratively with the vets.gov team to ensure that VA web policies are veteran-centered and updated appropriately to enable the best user experience possible given modern technology
- Provide tool requirements
- Support the deployment and migration activities for vets.gov as needed
- Communicate vets.gov playbook standards and guidance to their respective administrations and programs in order help support compliance
- Provide feedback on vets.gov
- Participate in user testing
- Communicate to VSO membership about vets.gov
- Provide feedback and suggestions on vets.gov
- Provide feedback on vets.gov
- Provide requirements for tools in consultation with business line web content POCs
- Liaison with administration subject matter experts and web content writers
- Define, coordinate, and manage administration web policies, procedures, and guidance
- Provide feedback on vets.gov
- Participate in user testing