Step 8: Sunset

Existing VA products will need to be retired after they are re-designed and brought into the platform. Care should be taken to communicate these changes to users and to help them transition as needed.

  • Product and/or content retirement
  • Project Team POC
  • VA Product Lead
  • VA Business Owner
  • Business Product Owner
  • VA Content Writers
  • Engineering
Team Activities
  • Identify how user needs will be served after product sunset to ensure there is no unintentional degradation of service
  • Clearly communicate changes on legacy websites and (if applicable)
  • Implement redirects where needed
  • Protect existing data
  • Retire legacy content and systems
  • Monitor call center and help desk to support any issues immediately following retirements
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