VA Providence Achieves 5-Star Patient Survey Rating for Exceptional Veteran Care
PRESS RELEASE
November 12, 2024
Providence , RI — Providence, RI – VA Providence is proud to announce that we have achieved a 5-star score on our Patient Survey Rating through Medicare Care Compare.
This top rating is a testament to our unwavering commitment to delivering exceptional care and ensuring a positive experience for every Veteran we serve.
The survey, completed by recently discharged patients, measures key aspects of patient care, including communication with nurses and doctors, staff responsiveness, and the cleanliness and quietness of our environment. These elements are essential to creating a supportive, healing experience for our Veterans, and this 5-star rating shows that we are meeting those expectations.
“We are incredibly proud of this achievement,” said Lawrence Connell, Director of VA Providence. “This 5-star rating is a direct reflection of the dedication and compassion our staff bring to their work every day. Our Veterans deserve the best care possible, and this rating reinforces that we are delivering on our commitment to serve those who have served our nation.”
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) star ratings provide a snapshot of patient experience, one aspect of hospital quality. VA Providence is the only hospital in Rhode Island to receive a 5-star Patient Survey Rating—a distinction that highlights our dedication to Veteran-centered care.
Justyn Charon, Public Affairs Specialist
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