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VHA Office of Community Care

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Provider Information

The Department of Veterans Affairs (VA) is undergoing significant transformation dealing with how it purchases care in the community. The Veterans Health Administration Office of Community Care (VHA CC) is committed to ensuring that its VA Community Care (VACC) partners understand current processes, are informed of future enhancements, and receive excellent customer service. It is our intention to provide information that answers your questions accurately and clearly and enables efficient and timely claims processing for all of the community care health plans we administer. VHA Office of Community Care verifies eligibility for benefits, authorizes benefits and services and handles vendor certification, approval and payment methodologies for all of these health care programs.

Navigating the community care system can be complex, and this site is designed to give providers the information and contacts they need to collaborate with VA to deliver timely, quality care to Veterans and their dependents. Quick links to our key programs and a description of the VACC Hierarchy of Care are provided below.

  • Provider Toolkit: Online resources toolkit and key VACC contacts

  • VACC Hierarchy: Information on our Hierarchy of Care and the Veterans Choice Program (VCP) legislation

  • VACC Updates: Subscribe to our community providers listserv to receive updates and useful tips on comunity care initiatives. Please include your name in the body of the email.

  • HACProviderFeedback@va.gov: Send us an email with your feedback and questions

What is VA Community Care?

VA uses a Hierarchy of Care to determine how community care should be provided. Details and eligibility guidelines for each of our programs can be accessed by clicking on the specific program links listed on this page. Visit VACC Hierarchy of Care for more information on our Hierarchy of Care structure, the community care transformation, and the new VCP legislation.

Veteran Care

VACC purchases health care for eligible Veterans when a VA Medical Center (VAMC), clinic or other federal facility is not feasibly available to furnish care. All VAMCs can use community care when needed. The different types of Veteran care include Patient-Centered Community Care (PC3)/Choice contracts, community emergency medical care, individual authorizations and special programs.

The use of community care is governed by federal laws containing eligibility criteria and other policies specifying when and why it can be used. In most cases, a preapproval for treatment is required for community care — unless the medical event is an emergency. Emergency events may be reimbursed on behalf of the Veteran in certain cases.

Family Member Care

VA provides a number of health care benefits programs for spouses and children of Veterans, depending on certain criteria. The largest of these programs is the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), a comprehensive health care program for the spouse or widow(er) and children of an eligible Veteran. The VA also has other health care programs for family members, including the children of Women Vietnam Veterans, and for the family members of Veterans who were potentially exposed to contaminated drinking water while stationed at Camp Lejeune Marine Corps Base, North Carolina, between Aug. 1, 1953, and Dec. 31, 1987.


Programs for Veterans

Patient-Centered Community Care (PC3)/Choice Contract

When it is determined that neither VA nor its core partners can provide needed care, the primary method for VA to purchase care for Veterans is to utilize the PC3/Choice contract. The PC3 program and the Veteran Choice Program are executed through contracted third party administrators — currently Health Net Federal Services and TriWest Healthcare Alliance. Visit PC3 or the Veteran Choice Program for more information.

Community Emergency Medical Care

When emergency care is necessary, preapproval is not required for emergency room services or hospitalization at an approved non-VA facility or non-VA medical care service provider. VA payment or reimbursement may be authorized to a claimant for emergency treatment provided to a Veteran with a VA-adjudicated, service-connected condition, and for nonservice-connected conditions in certain circumstances. View the Community Care Facility Guidance or visit Emergency Care for details.

Individual Authorizations

Authorized Inpatient/Outpatient Medical Care

When PC3 program contractors are unable to provide needed care, VACC may authorize care for eligible Veterans to obtain routine outpatient or inpatient medical services through community providers. Preapproval is required. For more information, visit Preauthorized Medical Care.

Nationwide Dialysis Contract (NDC) Program

The purpose of the NDC Program is to provide authorized dialysis treatment to eligible Veterans when VA facilities are not capable of providing economical care due to geographical inaccessibility or the needed care is not available at a VA facility. Contacts and provider resources can be found at NDC Program.

Home Health Services and Hospice Care

Home health care services are supportive medical services prescribed by and under the direction of a VA physician. There are five major categories of home health care services authorized by VACC: Skilled Home Health Care, Home Health Aide, Homemaker, Respite Care, and Hospice Care. Contacts and provider resources are listed on Home Health Services.

Provider Agreements

Information on provider agreements is in progress and will be available soon.


Special Programs

State Home Per Diem (SHPD) Program

This is a benefit administration and payment processing program that pays per diem for state-provided quality care for eligible Veterans in three different types of programs: nursing home, domiciliary, and adult day health care. More information can be found at State Home Per Diem Program.

Indian Health Service/Tribal Health Program (IHS/THP)

The VA IHS/THP Reimbursement Agreements Program provides a means for IHS and THP health facilities to receive reimbursement from the VA for direct care services provided to eligible American Indian/Alaska Native Veterans. View IHS/THP–Information for Providers for more information.

Foreign Medical Program (FMP)

The FMP is for Veterans who live or travel overseas. Under the FMP, the Department of Veterans Affairs will pay the VA allowable amount for the treatment of a service-connected disability. Details about the program are located at Foreign Medical Program.

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Family Member Programs

CHAMPVA

The Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) was established in 1973 for dependents of permanently and totally disabled Veterans, survivors of Veterans who died from service-connected conditions or who, at the time of death, were rated permanently and totally disabled from a service-connected condition. Under CHAMPVA, costs of medical services and supplies are shared with eligible beneficiaries. Provider resources can be found at CHAMPVA–Information for Providers.

CHAMPVA for the Primary Family Caregiver

CHAMPVA for the Primary Family Caregiver is a health care benefits program in which the Department of Veterans Affairs (VA) shares the cost of certain health care services and supplies with the Veteran's Primary Family Caregiver, who is not entitled to care or services under a health plan contract, including a health insurance plan, TRICARE, Medicare or Medicaid. Program details are located at Information for Caregivers.

Camp Lejeune Family Member Program (CLFMP)

The CLFMP covers treatment costs for one or more of the 15 primary medical conditions listed in the Honoring America’s Veterans and Caring for Camp Lejeune Families Act of 2012. Also covered are associated medical conditions that are caused or exacerbated by the listed conditions. (Example: hip fracture secondary to spread of breast cancer into the bones.) VA reimburses qualified family members as the last payer of medical claims for any of the covered illnesses or conditions. For more information on this program, visit Camp Lejeune Family Member Program.

Children of Women Vietnam Veterans (CWVV) Health Care Benefits Program

The CWVV Health Care Benefits Program provides health care benefits for children with certain birth defects born to women Vietnam Veterans.The CWVV Program is a Fee for Service (indemnity plan) program that provides reimbursement for medical care for conditions associated with certain birth defects for beneficiaries who have filed with the Veterans Benefits Administration and been found to have a covered condition. Program details are located at CWVV Health Care Benefits Program.

Spina Bifida Health Care Benefits Program

The Spina Bifida Health Care Benefits Program (SBHCBP) provides comprehensive health care benefits to birth children of Veterans of certain service in Korea and/or Vietnam who have filed for benefits with the Veterans Benefits Administration (VBA) and been found to have spina bifida (SB). Provider resources can be found at SBHCP–Information for Providers.

Pharmacy Benefits

Beneficiaries of the CHAMPVA, Spina Bifida and Children of Women Vietnam Veterans programs can access pharmacy benefits through the Catamaran network of retail pharmacies or through the Meds by Mail program. Visit Pharmacy Benefits for details.

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RESOURCES

Provider Toolkit

Fact Sheets

Publications

Forms


CONTACTS

Program Contacts
and Mailing Addresses

Email your provider questions and feedback to:
HACProviderFeedback@va.gov

Provide your email and stay up to date with Non-VA Medical Care Program information.

Providers can stay up to date with VHA Office of Community Care programs by subscribing to our email distribution list. Click the image link above and include the words “SUBSCRIBE COMMUNITYPROVIDERS-L” along with your name in the body of the email.

At least once per month, helpful information is provided to those on our Community Provider listserv about doing business with the VA. If you missed a message, you may access them on our News page.

Visit the VA Public ListServ page for more information about electronic newsletters, discussion groups and direct e-mail lists.

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Post-deployment health resource: WRIISC War Related Illness & Injury Study Center

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