How to set up direct deposit for Foreign Medical Program claims

1. Check if you have an account with the Financial Services Center

   If you’ve used the Financial Services Center’s Customer Engagement Portal for a VA claim in the past, you should already be set up for direct deposit.

   If you don’t already have a Financial Services Center account, you’ll need to create one to get your reimbursements deposited into your bank account.

   For help setting up your account, call the Financial Services Center Customer Support Help Desk at 877-353-9791.

2. Gather the information you’ll need to set up direct deposit, if needed

   You’ll need this information:

   • Bank name, routing number, and account number
   • Social Security number or Tax Identification Number
   • Mailing address

3. Log in to the Customer Engagement Portal

   To create an account with the Financial Services Center, you’ll first need to select Login on the Customer Engagement Portal.

   Go to the Customer Engagement Portal

   Next, we’ll take you to AccessVA. You’ll need to use 1 of these options to sign in:

   • Department of Defense Common Access Card (CAC)
   • Personal Identity Verification (PIV) card
   • ID.me account

   Learn about how to create an ID.me account

   Last, we’ll take you back to the Customer Engagement Portal.

4. Agree to authorized use

   Review the Authorized Use Only information. Select I Agree to continue.

5. Complete the Vendor File Form

   On the Customer Engagement Portal home page, select Vendor File Form.

   Complete each of these sections:

   • Tax ID Information
   • Payee Information
   • Address/Bank Information
   • Add Authorized Representative Contacts (optional)

   Note: The term “vendor” refers to you as an individual.

6. Review and finish

   In the final section, review the information you entered. If your information is accurate, select Finish.

   You’re now ready to file your Foreign Medical Program claim.

   File a Foreign Medical Program claim